A Customer Solutions Specialist is responsible for providing excellent customer service and support for all customers, sales representatives, and internal colleagues across the Commercial Food Service division.Key Responsibilities Include-Respond and resolve all customer inquiries, concerns, and requests via phone and/or email.Ensure that all customers are setup properly in the NetSuite system.Ensure that all orders, quotes, returns, and credits are being accurately entered, updated, and completed in the NetSuite system in a timely manner.Support our outside sales representatives team by providing information on orders and product availability.Enter product returns or quality control cases in Netsuite and lead the communication with the customer to gather information for scheduling return pick ups with the returns and shipping team’s coordination.Communicate internally with operation’s teams in regards to inquiries around allocation of product, order status, and picking and/or shipping discrepancies.
