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Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
Your Role:
MilliporeSigma is hiring a Field Service Technician. In this position, you will play a crucial role in our mission to deliver exceptional technical support and expertise to our customers. You will have the opportunity to work with state-of-the-art equipment and technologies, providing on-site solutions and ensuring the optimal performance of our products.
You will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems throughout the Seattle Metro area. You will also be responsible to provide backup support to neighboring territories as required.
Responsibilities:
Provide professional service on a timely basis (PMs in month they are due, installs completed within two weeks from site being ready, repairs as requested by customer and perform system validations/qualifications, as required, response time ranging from 24hr onsite up to 2 weeks) respecting all customer on-site rules and regulations including good on-site housekeeping practices
Accurate and detailed completion of Work Orders and related documentation
Close Work Orders daily
Provide customers with appropriate documentation of work completed, including but not limited to: Service Report, Meter Verification Report, Routine Maintenance, etc.
Maintain an accurate daily schedule for internal visibility, communicate to customers ahead of time and adapt to repairs
Notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frame
Maintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory)
Maintain tools and test equipment in proper working order and calibration. Tools include minor power tools, hand tools, etc. Test equipment includes meters used for verification/qualification procedures.
Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool
Maintain timely, courteous, effective, and professional communications between all customers, internal and external
Assist with custom engineered system installations with support of the Supervisor, Manager, and/or Custom Systems Team
Submission of expense reports every two weeks
This position will include overnight travel on occasion. Will also include additional travel within expanded territory, for training, team meetings and coverage/support for other territories. Company vehicle will be provided.
Shift may include work outside of normal business hours as business needs dictate, including overtime. Customer base includes clinical customers who at times require emergency service during nights, weekends, and holidays.
Physical Attributes:
Lifting of 50-pound minimum without assistance
Moving up to 165lbs with assistance
Who You Are:
Minimum Qualifications:
High School diploma or GED with 3+ years of field service experience, skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills,
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