We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Job Overview: Under moderate supervision, theCustomer Success Senior Travel Engagement Manager is responsible for the on-going success and partnership of travel direct customers within the assigned client base. This position will serve as the partner and advocate working closely with overall Customer Success team to ensure the highest levels of on-going adoption, retention, satisfaction, and new feature adoption are realized. Key to success in this position is the development and maintenance of strong relationships, both within SAP Concur, customers and partners. This position is structured as a virtual model with a high-volume account base. Medium ravel may be required. ThisCustomer Success Senior Travel Engagement Manager role reports to the Vice President of Global Travel Engagement, Customer Success.Responsibilities:
Develop and maintain strong relationships within assigned client segment to ensure maximum adoption, satisfaction and retention levels, and client development are met
Identify and execute business strategy for assigned client segment
Focus on CoV/MVV and bringing value to customers with strategic engagement
Develop clients knowledge of features/functionality and modules by using online presentation or in person presentation methods
Work closely with Account Teams to Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal cross functional departments to provide response and/or solutions
Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and internal/external clients
Track and update activities, reporting in SF as required, i.e. BRs, Success Plans, FA etc.
Participate on cross-functional teams to discuss accounts and look for trends or commonalities, ensure the best interests of both clients and SAP Concur are being fairly and objectively represented
Identify and execute business strategies that contribute to the success of the key metrics of the position retention, renewals, utilization/adoption, contractual compliance, and opportunities for expansion
Work with assigned Account Teams to help manage travel success plans where applicable, including managing territory assignments, tracking activities and territory planning for customer base
Develop and maintain strong relationships within assigned client account teams to ensure maximum adoption, satisfaction and retention levels, and client development are met
Advocate for customer base for future product travel enhancements, collaboration with staff, team and travel product stakeholders
Identify opportunities to help clients add Travel features to gain greater value from their Online booking solution
QualificationsEducation, Experience & Training required:
Minimum 2 years experience with Concur Travel (preferred)
Minimum 10-year experience with high level of interaction with internal/external clients and partners
Minimum 10 years travel related experience
Job Specific Specialized Knowledge & Skills:
Aptitude to analyze a situation, defines key objectives, and recommends strategies and action plans
General understanding of business, financial systems and organizational decision-making
Strong written and verbal communication skills, including negotiation skills
Demonstrated aptitude to assess and analyze issues/data and develop or implement appropriate plans
Must possess a client-focused attitude with the ability to act as a client advocate
Proven ability to engage and interact with internal teams to resolve client issues
Planning and project management capabilities
Ability to give presentations to small and large groups of people
Advanced Microsoft Office (particularly Excel) skills
Value Competencies:
Displays passion for & responsibility to the customer
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Displays a relentless commitment to win
Displays personal & corporate integrity
Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com .For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/DisabilityQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Compensation Range Transparency : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 116,400 - 251,800 USD.The actual amount to be offered to the successful candidateswill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms.A summary of benefits and eligibility requirements can be found by clicking this link: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .Requisition ID: 398540| Work Area: Sales| Expected Travel: 0 - 10%| Career Status: Professional| Employment Type: Regular Full Time| Additional Locations: #LI-Hybrid
