Senior Program Manager, DSP Integration Management

Senior Program Manager, DSP Integration Management

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DESCRIPTION

We are looking for a Senior Program Manager who will lead the integration and launch of fleet programs to our Delivery Service Partners (DSPs) and their Delivery Associates (DAs). At Amazon, we're working to be the most customer-centric company on earth - including how we fulfill and deliver customer orders. Amazon is continually striving to innovate and provide a best-in-class delivery experience through the introduction of pioneering new products and services in the last mile delivery space. This includes the DSP program. Amazon is growing its network of DSPs who own and operate successful package delivery businesses. This individual will play an integral role in helping Amazon build the safest and most sustainable delivery fleet in the world by partnering with the Global Fleet and Product team to roll out new fleet-related programs, products, and processes. The role will partner closely with a broad set of stakeholders to manage multiple high-profile, high-impact business initiatives.
The candidate must be able to manage multiple large-scale, cross-functional projects, outline key milestones, and ensure deliverables are met. This role requires strong writing skills to develop thorough program launch communications that provide DSPs all the information they need to know about the new program. This role also requires communicating to senior management on program status, risks, and mitigation recommendations.

Key job responsibilities

• Drive Fleet-related program objectives - define business requirements, translate requirements into project plans, manage implementation activities across large group of stakeholders, and develop and execute launch plans of new products and processes.
• Scale services, tools, and processes that will enable the business' growth in volume, complexity, and geographic dispersion while still maintaining a high bar for the customer experience.
• Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward.
• Collaborate and build relationships with cross functional teams to identify the impact of new fleet initiatives and successfully integrate and deploy them, ensuring seamless execution and process excellence.
• Develop clear and thorough program/process launch announcements for impacted internal and external stakeholders, including program announcement, FAQs, and program resource guides.
• Relentlessly advocate for DSPs and strive to simplify and improve their experience and that of their drivers.

Role can be based out of Nashville,TN or Seattle,WA

BASIC QUALIFICATIONS

• 5+ years of experience in program or project management
• Experience using data and metrics to drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Bachelor's degree
• 5 yrs of relevant experience

PREFERRED QUALIFICATIONS

• MBA or Master's degree
• Program Management expertise including ability to organize tasks, prioritize competing demands, solve problems independently, and follow through to successful implementation
• Change Management and/or strategic communications experience is a big plus
• Ability to work in a fast-paced environment where continuous innovation is desired
• Strong written and verbal communication skills
• Project Management certification (PMP or equivalent)
• Ability to influence and challenge leaders
• Comfort with ambiguity and an ability to work independently with a high degree of autonomy
• Exceptional organization skills and ability to organize and manage multiple tasks simultaneously
• Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape
• Hands on knowledge of Asana or similar project management tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit