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About the University:
Western Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 83,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2019 U.S. News & World Report rankings.
About the Department:
The Office of Admissions supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.
About the Position:
The Admissions Specialist is responsible for performing a wide range of specialized duties in the areas of admission and transfer credit evaluation. The responsibilities of the Admissions Specialist are varied given simultaneous processing of multiple quarters, different student types, the cyclic nature of admissions, and fluidity of priorities and goals. Major components of this position include: following complex procedures and guidelines to review undergraduate applications for admission, evaluating secondary and post-secondary academic credentials, and accepting and articulating transfer credits to prepare students for course registration. The Admissions Specialist also has responsibility for independently managing the admissions processes for assigned Outreach and Continuing Education (OCE) degree and certificate programs, including training of and referral to OCE program staff, coordination of application review, and advising about policies and procedures. The Admissions Specialist is cross-trained to serve as a back-up to the Transfer Credit Specialist and is one of only two University staff to have responsibility for maintenance and decision-making related to transfer course equivalencies. This position requires an individual who is able to effectively meet goals while balancing multiple priorities in an environment with frequent interruptions, comfortable with emerging technology, and highly detail oriented. Accuracy is imperative as errors can affect timely communication with applicants, residency, awarding of credits earned toward a Western degree, student billing and financial aid eligibility.
Required Qualifications:
Associates degree and at least two years of experience coordinating a specific program/project and high quality customer service experience OR an equivalent combination of education/experience sufficient to perform the essential duties of the job
Demonstrated ability to recognize problems, identify possible causes and resolve the full range of problems that may commonly occur in the admission of undergraduates and/or student services
Demonstrated ability to make informed decisions in the interpretation and application of guidelines, policies, procedures and rules while exercising independent judgment
Ability to pay careful attention to details with a high degree of accuracy in a high-pressure, deadline-driven environment
Outstanding organizational skills with demonstrated ability to set priorities and successfully meet goals
Demonstrated ability to establish and maintain effective working relationships in a collaborative team environment with diverse employees and student/customer groups
Intermediate skills in Microsoft Word, Excel, and Outlook
Ability to learn new software programs (such as Banner, NolijWeb and Slate)
Preferred Qualifications:
Prior experience in Admissions or related work in an education environment and knowledge of relevant qualifications for entry into undergraduate programs and associated admission processes
Experience performing credit evaluations in a higher education setting
Experience working with database systems
Proficiency with Banner Student Information System
Experience with NolijWeb or other document management system
Experience processing applications within a CRM environment
Salary: New hires typically begin at $3,177 per month including an excellent benefits package.
Bargaining Unit:
This position is part of a Washington Federation of State Employees bargaining union. New employees are required to meet the membership requirements of the current collective bargaining agreement within 30 calendar days of employment.
Application Instructions:
A complete application packet includes the following (ALL components required otherwise application will be considered incomplete):
Resume
Cover letter that addresses your experience related to the position responsibilities and each of the qualifications
Contact information for three professional references including at least one current/former supervisor
Closing Date: Position closes at midnight on Monday, July 29, 2019
Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWUs Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); eoo@wwu.edu
WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).
