SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
RAPID DEPLOYMENT CENTER LOGISTICS LEAD - REDMOND, WA
As the e-commerce and Rapid Deployment Center (RDC) Lead - Asia Pacific, you will be responsible for the management of global operations, design, and implementation of technical solutions and system integrations for our South American Rapid Deployment Centers in Malaysia, Philippines, Australia and New Zealand. You will also be responsible for the execution of strategic objectives relevant to scaling global operations, introducing new markets, and improving the fulfillment e-commerce network while delivering a positive customer experience and competitive advantage to the Starlink global supply chain. Responsible for the management of procurement and selection of partners, the development of immediate team, processes, and tools necessary to meet operational, financial, other logistics and e-commerce supply chain objectives. This role has full accountability and oversight responsibility for all e-commerce and global RDC for the Starlink program, leveraging potential synergies to optimize the timely, cost-efficient delivery of products.
RESPONSIBILITIES:
Lead end-to-end global e-commerce and fulfillment strategy that is determined and dependent on an understanding of regional product demand and forecasting
Provide a strategy on RDCs placement that considers competitive end-to-end logistics costs, lead times, and service provider partnerships
Lead and develop a global replenishment and stocking strategy
Lead development and implementation of solution and service cost models and sourcing strategy to drive the best value for the organization and our customers
Lead end-to-end solution strategy for a complex and highly critical area, clearly articulating the rationale behind decisions and serving as the point person for your product area to leadership and other internal and external stakeholders
Identify opportunities and develop perspectives on the most impactful things we should consider for a regional fulfillment model and customer experience
Expertly and openly collaborate with and influence cross-functional partners and stakeholders to drive technical and non-technical aspects of the project end-to-end from discovery to launch
This position will require strategic thinking, technical expertise with MRP, ERP, e-commerce, warehouse and order management platforms, system integration, and methodical execution, with an opportunity to drive impact for the millions of customers around the world
Develop quality and performance initiatives and metric targets that are aligned attainable and measured against and across internal and external standards and processes
Bring continuous improvement and scalability through innovation and complexity reduction
Responsible for tactical day-to-day operations for RDC(s) and fulfillment network
Run day-to-day business operations by reviewing stock levels, open orders, and collaborating with teams to ensure product demand and supply are balanced
Responsible for day-to-day operational support to collaborate between RDC operations and partners, customer service, materials management, production, and software teams
Real-time and proactive evaluation of RDCs providers, logistics, and shipping partners' performance and exceptions; coordinates with the correct parties for resolution and ensures seamless customer experience
Create documentation and standard operating procedure documents around fulfillment procedures, escalations, and reporting to drive improvements
Partner with customer service team to understand consumer pain points and work on initiatives to improve customer experience
Monitor and act on
