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Date: Sep 11, 2024 Location: Renton, WA, US, 98055 Company: PACCAR Requisition Summary PACCAR Parts Division is seeking a PC/LAN Supervisor to join our dynamic IT Operations Team. In this role, you will lead a small team, ensuring timely resolution of technical issues and strict adherence to IT policies. Your team will provide a high level of customer service, advanced support for critical IT equipment, escalating complex issues as needed. You will conduct regular audits, team meetings, and performance reviews to maintain high standards and foster professional growth. Additionally, you will oversee the IT ticketing system, manage inventory, and maintain effective communication with end-users. Documenting IT processes and developing knowledge base articles will also be key responsibilities, contributing to a customer-centric and efficient IT Operations team. Job Functions / Responsibilities
Team leadership and management of the IT Operations team.
Assign tasks and manage workloads to ensure timely resolution of IT issues.
Conduct regular team meetings to discuss progress, challenges, and updates.
Provide advanced support for diagnosing and resolving technical issues related to PCs, iPhones, and video conferencing equipment.
Escalate complex issues to higher-level support or external vendors when necessary.
Ensure team adherence to IT policies and best practices.
Conduct regular audits to verify compliance with security protocols and operational standards.
Monitor and manage the IT ticketing system to ensure efficient handling and resolution of tickets.
Generate and analyze reports on ticket throughput, response times, and resolution rates.
Assist the IT Operations Manager in developing and implementing the IT Operations strategy.
Mentor and train junior staff to enhance their technical skills and professional growth.
Conduct performance reviews and provide constructive feedback.
Manage inventory of IT equipment and software licenses.
Maintain effective communication with end-users to understand their needs and provide timely updates on issue resolution.
Foster a customer-centric approach within the team.
Maintain comprehensive documentation of IT processes, procedures, and issue resolutions.
Develop and update knowledge base articles for common issues and solutions.
Qualifications
Bachelor’s Degree in related field required.
Minimum of three years of experience in PC hardware and software configuration, installation, and troubleshooting.
Previous professional experience leading and mentoring a team.
Experience with Executive level IT support.
Knowledge of using Agile and Kanban for managing work tasks.
Must possess these skill sets; excellent communication both written and verbal, customer service, analytical, strong organizational, ability to handle multiple shifting priorities, self-motivated, innovative, and always striving for excellence.
Knowledge of wired and wireless networks, Microsoft Exchange, Exchange ActiveSync, Active Directory, and VPN technologies.
Experience with planning, coordinating, and implementing projects in a desktop environment.
Working knowledge of Power Shell and/or Visual Basic Scripting strongly preferred.
Ability to work adjusted hours as needed to support remote locations.
Benefits As a U.S. PACCAR employee, you have a full range of benefit options including:
401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift
Additional Job Board Information Salary Range: At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $84,000 - $118,910 annually. Additionally, this role is eligible for the full range of benefit options listed above. Additional Information:
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.
Division Information PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 19 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
