Dynamic and Fun Team seeks Motivated Person for Customer Service/Admin Support Position (Full Time/In Office Role)
Position Overview:
We’re seeking a full-time Customer Service and Admin support person to play a dual role in managing customer service and supporting day-to-day business operations. This in-office position is pivotal to our success, ensuring customers receive top-notch care while keeping our operational processes running smoothly. With half of your time focused on customer service and the other half on office and operational support, you’ll work closely with our Operations Team to drive efficiency and enhance our customer experience.
About Us:
Parker Services Plumbing is a trusted leader in plumbing in Seattle. We are committed to delivering outstanding service and fostering a collaborative, supportive workplace that delivers results to our customers. We hire and run our company on our team values and we are looking for a motivated person to contribute to our company goals and become an integral part of our team.
Why You’ll Love Working with Us:
At Parker Services, we’re serious about plumbing, but we also know how to have fun and support our team. We value work-life balance, personal growth, and pride in the work we do for our amazing clients. No two jobs are alike, and we believe that every member of our team is an integral part of our success. Please note, our in-office team includes a friendly golden retriever.
Key Responsibilities:
- Customer Service Responsibilities:
- Act as the first point of contact for customers, answering calls with professionalism and a friendly attitude.
- Resolve customer inquiries and concerns promptly and empathetically.
- Schedule appointments and coordinate with service teams to ensure timely responses.
- Conduct follow-up calls to confirm customer satisfaction and service quality.
- Reach out to potential and past customers to build relationships and identify new opportunities for service.
Operational Support Responsibilities:
- Serve as the in-office point of contact, ensuring smooth day-to-day operations.
- Manage office supplies, vendor communication, and incoming emails/mail.
- Assist with administrative tasks such as maintaining accurate customer and employee records.
- Support and Collaborate with the Operations Coordinator on HR-related tasks, fleet management, construction billing, and accounts payable as needed.
- Collaborate and assist the Construction manager with scheduling, permits and time card accuracy as needed.
What We’re Looking For:
- Proven experience in customer service, office administration, or operational support.
- Strong communication and interpersonal skills with a proactive, professional demeanor.
- Exceptional organizational and time-management skills, with the ability to balance multiple priorities.
- Tech-savvy and comfortable with office software and scheduling tools.
- A collaborative team player who thrives in a dynamic, fast-paced environment.
- Problem-solving mindset with a willingness to take initiative and see tasks through to completion.
- Familiarity with fleet management, HR processes, or administrative operations is a plus.
Physical Requirements:
- Ability to lift and carry mail & packages up stairs (up to 25+ pounds)
- Ability to drive vehicles as needed to run errands
Benefits Include:
- 7 paid holidays
- Paid vacation
- 401K match
- Medical insurance
