TITLE: Exhibit Attendant
SALARY & FLSA: $20 per hour; FLSA non-exempt
OPENING DATE: 03/15/2024
CLOSING DATE: 04/02/2024
JOB TYPE: Seasonal
UNION: Non-Represented
OPENINGS: 8
LOCATION: Onsite only
DEPARTMENT: Animal Management & Learning & Innovation
This role is expected to work 32-40 hours per week, 4 to 5 days per week. The shifts will be 9:00 am - 5:00 pm and 10:30 am - 6:30 pm. This role is scheduled to begin in mid-May and will end on September 2, 2024.
HOW DO YOU ZOO?
More than 1.3 million people visit Woodland Park Zoo each year. We connect people with wildlife and remind them of what’s at stake in our changing world. Our job is to motivate people to take action and provide them with the tools needed to join us in saving endangered species. Working for the zoo means upholding our mission, “To save wildlife and inspire everyone to make conservation a priority in their lives.” Apply today and show us how you zoo.
WHO YOU ARE
As our new Exhibit Attendant we know you will be successful in this role because you are:
Guest Focused: The idea of interacting with a wide variety of guests throughout several animal experiences including the Family Farm Contact Yard, Butterfly Garden, and Wildlife theater excites you. You’re ready to create an inclusive experience for all guests as they explore the zoo, and you can facilitate the guest experience throughout the exhibit including staffing exhibit entry and exit, relaying expectations, and managing crowd-flow.
Flexible: You are adaptable, last-minute scheduling changes based on staffing and priorities for the day does not faze you. You can adjust to varying crowd sizes and variable weather throughout each day of the season.
An Empathy Bridge: You’re ready to connect guests to the animals throughout the exhibit and create an enjoyable experience where guests can foster empathy, learn, and become motivated to act for animals.
An Engaged Team Member: Working alongside a group of peers each day, communicating with team members to cover breaks, rotating positions, and completing daily tasks are all duties you’re willing to take on every day. You actively participate in check-in meetings and report important information to leadership and team.
YOUR PRIMARY RESPONSIBILITIES
Staff the public areas of the exhibit and provide customer service information and assistance to the public including: general information, educational/interpretive information, etc.
Interact directly with and assist visitors of all ages.
Oversee crowd flow and ensure viewing etiquette guidelines are followed by visitors.
Provide assistance to Animal Keepers.
Monitor the public, animals, buildings, and exhibit areas when Keepers have left the work areas.
Close the exhibit at the end of the day.
Staff the exhibit at special after-hours events upon request.
Support zoo policies in a professional manner.
PREFERRED QUALIFICATIONS
Ability to speak a language in addition to English.
Knowledge of the zoo, preferably gained through working at the zoo in a volunteer or staff capacity.
Previous experience working with animals.
First Aid and CPR certification.
QUALIFICATIONS
High school diploma or general education degree (GED).
Ability to manage crowds and difficult situations.
Demonstrated reliability and punctuality.
Ability to work effectively as a team member and independently with little supervision.
Ability to work varying hours and a flexible schedule, including weekends, evenings, and holidays.
Ability to work with the public including diverse populations and people of all ages.
Ability to read and interpret documents such as safety rules and procedure manuals.
Ability to write routine reports and correspondence.
Successful applicants must live and work in Washington State to perform this role.
Applicants must be at least 18 years old.
BENEFITS
The Woodland Park Zoo offers temporary staff the following benefits:
4 complimentary Zoo tickets per year plus other discounts and perks
Accrue 1 hour of sick leave for every 30 hours worked
403(b) Retirement Plan
Free staff parking
Employee Assistance Program (EAP)
SELECTION PROCESS
Application: Please include a resume with your application through our Zoo Careers site at zoo.org/jobs. Please be sure to list or upload copies of all relevant training and certifications on your application. The zoo may review existing application pools to fill this position or use this pool to fill future vacancies.
This opportunity is open to all candidates that meet the qualifications. Woodland Park Zoo values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The zoo encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, 2SLGBTQ, people with disabilities, veterans, and those with diverse life experiences. Woodland Park Zoo is committed to providing access and reasonable accommodation in all its services. If you need accommodation in the application or interview process, please contact our recruiting team at careers@zoo.org.
Screening: We will review applications and select some candidates for screening calls. Final candidates will be invited for virtual or in-person interviews.
Offer: Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check. In addition, this role requires the applicant to successfully complete a pre-employment tuberculosis test.
