Intake Specialist – On-Demand Division
Remote – East Coast and Central Time Business Hours
About the Role
National Facility Contractors is growing our On-Demand Division and adding a dedicated Intake Specialist to serve as the first point of contact for all incoming client requests. This role is critical as it reduces back-and-forth communication, eliminates delays, and ensures every work order enters our system clean, complete, and ready for execution.
If you love organization, communication, and being the “air traffic controller” that keeps everything moving smoothly, this role is for you.
What You’ll Do (Core Responsibilities) Be the front door for all incoming requests:
Receive service requests via email, client portals, and phone.
Review incoming details.
Verify request completeness
Set the rest of the team up for success
Monitor & improve intake quality
What You Bring (Skills & Qualities)
Strong attention to detail — you catch mistakes others miss
Excellent written & verbal communication
Experience working with clients, vendors, or customer service teams
Ability to stay organized with high inbound request volume
Comfortable working in digital platforms (CRM, ticketing systems, portals)
Ability to multitask and prioritize in a fast-paced environment
Professional, proactive communication style
Bonus: Experience in facilities maintenance, service coordination, dispatch, or administrative workflow is a plus (but not required).
Why Join NFC?
Fast-growing national company with strong leadership support
A role that truly matters, you’ll eliminate chaos and improve workflow for the entire team
Work with a supportive, family-like operations team
Competitive pay + benefits
Opportunities to grow into coordination, sourcing, or leadership roles
Schedule & Work Environment
Full-time remote position
East and Central time zone preferred (but flexible)
Standard business hours with occasional light after-hours follow-up
