Hotel Front Desk Representative
The Inn At Lake Washington is a 116 room Hotel located directly across from Seattle Seahawks training center off of exit 7 (I-405) Renton. We are known for our quite, clean, affordable rooms and under new ownership are constantly raising the bar to provide a better experience for each customer.
Overview
We are seeking a dedicated and friendly Hotel Front Desk Representative to join our team. This role is crucial in providing exceptional customer service and ensuring a positive experience for our guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival and provide a warm welcome to ensure a positive first impression.
- Manage the check-in and check-out processes efficiently, including handling reservations and payments.
- Respond promptly to guest inquiries, requests, and complaints, ensuring high levels of guest satisfaction.
- Maintain accurate records of guest information and room availability using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurately processed.
- Assist with luggage handling and provide information about hotel amenities and local attractions.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold hotel policies and procedures while maintaining a professional demeanor at all times.
Skills
- Strong background in hotel management or hospitality is preferred.
- Excellent customer service skills with a focus on guest relations.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Experience with front desk operations, including night audit procedures.
- Ability to work collaboratively within a team environment while also being self-motivated.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
- Proficient in using hotel management software and basic computer applications.
- A friendly demeanor with excellent verbal communication skills, ensuring guests feel welcomed and valued.
Join our team as a Hotel Front Desk Clerk where you can showcase your hospitality skills while contributing to an outstanding guest experience!
