Job DescriptionUnder the direction of the Front Desk Managers, the Front Desk Supervisor will be responsible for supporting their manager in ensuring the smooth and efficient operation of the Front Desk. This role is pivotal in providing engaging, sincere, personalized service and is one of the ways our Front Desk colleagues and leaders are turning moments into memories for our guests at the Fairmont Olympic Hotel. The Front Desk Supervisor will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis.What's in it for you:$27.13 per hourEmployee travel program offering discounted rates in Fairmont and Accor hotels worldwideParking and Public transportation discountsPaid meal breaks with complimentary meals served in our staff dining roomLearning programs through our AcademiesMedical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance401K Retirement plans with a 4% match for all colleaguesOpportunity to develop your talent and grow within your hotel and across the world!Ability to make a difference through our Corporate Social Responsibility activitiesFun, elegant atmosphere with amazing colleagues!Key Responsibilities:Maintains a high level of professionalism in all aspects of job performance.Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistanceEnsures Fairmont standards, procedures, and practices (LQA, Forbes, etc.) are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basisAssist in achieving labor productivity standards by actively increasing or decreasing staffing levels to meet business demandsPolicies are adhered to in order process the guests’ credit card, billing, reservations, etc.Promotes positive colleague relations through an environment that encourages open communication trust and mutual respectProvide leadership support in the absence of the Front Desk Manager  Performs any and all other tasks which are assigned by management.
