Req #: 232036Department: MEDICAL SPECIALTIES CLINICSJob Location Detail: Seattle - First HillPosting Date: 03/21/2024Closing Info:
Open Until FilledSalary: $9,244 - $13,866 per monthShift: First ShiftNotes: The University of Washington (UW) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing through the UW retirement options; enjoy generous vacation and sick leave policies; and protect yourself and your family with life and long-term disability insurance. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2016/07/prostaff.pdf)Harborview Medical Center has an outstanding opportunity for an Health Services Manager to join our 9NJB Specialty Clinics - Urology, General Surgery, Rehabilitation Medicine, Chest, Thoracic Surgery, Medical Operative Consult, Neurology, Palliative Care, and Hematology/Oncology. WORK SCHEDULE:
Full-time, 100% FTE, 40 hours per weekPOSITION HIGHLIGHTS:
Conveniently located near public transportation.
Make a difference for the patients and employees we serve.
Opportunity to provide career growth.DEPARTMENT DESCRIPTION:
The 9NJB Specialty Clinics is a multi-specialty outpatient clinic that serves our Harborview Mission population. With both medical and surgical specialties co-located in a shared clinic space, clinic staff work within a muti-disciplinary team consisting, but not limited to, attending and resident providers, APPs, pharmacists, social workers, and respiratory therapy. The patients served by our specialty services range from individuals seeking one-time consults to those needing long term complex case management.PRIMARY JOB RESPONSIBILITIES:
Sets reasonable short and long- term unit/department goals, which align with the organization’s mission, vision, values and strategic goals.
Monitors performance toward goals and makes adjustments as necessary to accomplish.
Delegate’s assignments/duties/committees to appropriate individuals/groups with consideration for appropriate levels of responsibility and authority.
Provides leadership to appropriate divisional and organizational committees, taskforces, and work teams.
Provides appropriate participation in the development and maintenance of unit/department policies, procedures, and protocols to guide the department’s practices.
Accountable for unit/department’s service priorities, service excellence and goal success.
Establishes effective work priorities, methods and project flow for self and assigned workforce.
Meets deadlines, project goals, and follows up on departmental/clinical/satisfaction issues in a timely manner.
Demonstrates ability to consider the impact of unit/department-based decisions and actions on the overall organizational philosophy and goals.
Promotes an open, respectful, collegial, fun, working environment with other managers.
Resolves conflicts tactfully, flexibly and diplomatically.
Demonstrates ability to compromise, cooperate, and negotiate appropriately.
Collaborates and promotes team building with all disciplines and departments.
Respects and welcomes diversity in team members’ backgrounds and contributions supporting Equity, Diversity, & Inclusion within UW Medicine.
Mentors, coaches, and develops staff for customer service and service excellence standards.
Hires based on behavioral interviewing techniques for right person to right role.
Creates an environment that is conducive to staff support, growth and satisfaction.
Maintains competent employees through the orientation, evaluation, feedback, continuing education, competency standards and formal disciplinary action processes.REQUIREMENTS:
Bachelor’s degree relevant to service area preferred with at least 4 years of experience in medical and surgical specialties.
Demonstrated leadership experience, working collaboratively with medical leadership and staff.
Demonstrated ability to manage the financial performance of the clinic.
Demonstrated ability in process improvement to optimize clinic flow and operations.
Demonstrated interpersonal skills in a manner which enhances communication, promotes conflict resolution, and facilities cooperation and collaboration to meet goals.
Demonstrated skill in Human Resources management such that staff are productive and function well as a team. Ability to have tough conversations as needed, counsel staff and utilize corrective disciplinary process as needed.
Knowledge of The Joint Commission, Department of Health, and other regulatory agency standards.
Demonstrated excellence in customer service in daily interactions with patients, family members and medical staff. ABOUT HARBORVIEW MEDICAL CENTER As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. Challenge. Collaboration. Compassion. (https://www.uwmedicine.org/about/career-opportunities/harborview-medical-center) Become part of our team and join our mission to make life healthier for everyone in our community. ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Find your place at Washington’s only integrated health system devoted to improving the health of all people. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community.
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
