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DescriptionRobert Half Technology is looking for a help desk technician to help our client on a temporary to full time basis. The Help Desk Technician plays an important role in the organization by performing numerous tasks related to the company’s information technology functions. The role is responsible, under general direction and supervision, for acting as the central point of contact from which users throughout the organization may request technical assistance with hardware or software. This position is 90% telephone and remote tool support. On occasion the Help Desk team supports walk ups, and/or staff located at the assigned facility.Essential FunctionsAnswer incoming queue calls and voicemail messages, using department procedures.Utilize the IT Service Desk electronic ticketing system, according to department procedures for the opening, closing, resolution, escalation, and tracking all user requests.Monitor queue regularly and dispense tickets in queue to the applicable department or resource.Provide first-line support to all locations, including troubleshooting PC hardware, standardized and proprietary software, telephones, mobile devices, VPN and network printers utilizing historical database records and technical expertise.Resolve at least 70% - 80% of all calls received, and to follow escalation procedures to the appropriate IT staff for those requests that cannot be resolved over the phone.Interact and collaborate with other staff regarding requests, problems, updates, and resolutions.Administer AS400/Client Access user accounts and resolve Microsoft Windows related printing issues.Follow established escalation procedures for situations which require an IT Service Desk Manager and IT Service Desk Supervisor assistance and oversight.Notify IT Service Desk Manager and/or IT Service Desk Supervisor of any changes within Information Technology that may cause a change in volume, escalation, major outage, server issue, major move, and/or staffing issue.If you are interested please send an updated resume to jennifer.miller@rht.com!RequirementsActive DirectoryWindows 10Office 365If you are interested please send an updated resume to jennifer.miller@rht.com!Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: DOELocation: Seattle, WADate Posted: July 31, 2020Employment Type: TemporaryJob Reference: 04410-9502642623Staffing Area: Technology u0026 IT
