Fairmont Olympic Hotel is currently seeking a friendly, organized, and detail-oriented Housekeeping Desk Attendant to join our Housekeeping team. As the Housekeeping Desk Attendant, you will serve as the communication hub for the department, coordinating room assignments, responding to guest requests, supporting housekeeping colleagues, and ensuring smooth daily operations. Your exceptional customer service, organizational skills, and ability to multitask will help create an exceptional experience for both our guests and colleagues.What is in it for you:$26.47 per hourEmployee travel program offering discounted rates in Fairmont’s and Accor worldwideParking/Commuting DiscountPaid meal breaks with complimentary meals served in our Staff Dining roomLearning programs through our AcademiesMedical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance401K Retirement plans with a 4% match for all colleaguesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activitiesFun, elegant atmosphere with amazing colleagues!Key Responsibilities:Serve as the primary communication point for the Housekeeping department, answering phones and responding to guest and colleague requests promptly and professionally.Coordinate with Housekeeping Supervisors, Room Attendants, Public Area Attendants, Engineering, and the Front Office to ensure guest rooms are cleaned, inspected, and ready on time.Assign and update room statuses using the hotel's property management and housekeeping systems.Dispatch guest requests, maintenance requests, and special room requirements to the appropriate departments.Maintain accurate records of room assignments, lost and found items, out-of-order rooms, and departmental reports.Monitor housekeeping progress throughout the shift and communicate priorities to ensure efficient operations.Provide exceptional guest service by handling requests and resolving concerns in a timely and courteous manner.Support the housekeeping leadership team with administrative tasks and daily operational needs.Follow all hotel safety, security, and service standards.
