OverviewVirginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!ResponsibilitiesThis position represents VMMC during initial phone contact by providing patients with appointments, information and other operation support services. This position also provides a high level of customer service in a manner consistent with VMMC’s mission, goals and service standards."We deliver inspired people to do meaningful work."Qualifications6 months of office and/or call center, customer service or healthcare experience. Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail; ability to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration software; knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions; ability to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in nature; proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding), demonstrated basic telephone skills (transfer, conference, placing a patient on hold); excel in a team based environment with a positive attitude; comfortable with ambiguity and the ability to be flexible. Familiarity with medical terminology and proficient in Microsoft Office products.Previous call center or health care or customer service experience preferred.Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that an opportunity with Team Medicine is one worth taking.We are an equal opportunity/affirmative action employer.Pay Range$23.95 - $30.99 /hourWe are an equal opportunity/affirmative action employer.
