DescriptionAmazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA, Santa Monica, CA or Arlington, VA dependent on business need.Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses?As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors.The Amazon Vendor Services Team works with Vendors who sell products such as:Home & Lifestyle (Toys, Furniture, Kitchen, Music/Video, Major Appliances, Home Improvement, Lawn and Garden, etc.)BEATS (Business, Electronics, Automotive, Technology, Solutions) – Business Solutions, Auto, Camera, Office, Wireless, PC & SoftwareOur goals include providing the best vendor experience, a rewarding Senior Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Senior Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Senior Customer Success Managers have a clear path to roles across Amazon, including a direct path to management within our team. We work hard to ensure your individual professional growth.Daily Roles and Responsibilities:Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concernsIdentify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain managementAnalyze data from multiple sources and present recommendations to vendors on trends and opportunitiesProvide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performanceDevelop and deliver reports to vendors specific to their needs and strategic growth goalsEducate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and productsEngage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organizationIdentify, solve, and scale process improvements across the team and broader organizationManage challenging account goals, problems, and projectsBasic Qualifications3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skillsExperience analyzing data and best practices to assess performance driversBachelor's DegreeData analysis experience including manipulating large datasets from complex systems and interpreting resultsExperience developing and implementing strategiesExperience influencing stakeholdersProficient in ExcelTime management, prioritization, and problem-solving skillsStrong written and verbal communication skillsExperience rapidly adapting to change and dealing with ambiguityPreferred QualificationsBachelor’s degree, Master’s Degree, or equivalent5+ years of experience in account management, sales, marketing, buying, customer service, or consulting5+ years in related industries, such as retail, hospitality, technology, consumer electronics, home goods, recreational goods, scientific products, industrial products, or telecomExperience with analytical & productivity tools including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business IntelligenceE-commerce experienceData analysis experienceProven ability to learn tools and processes then effectively use them to provide serviceManage multiple projects and priorities in a fast-pace, deadline-focused environmentProven track-record of taking ownership and driving resultsStrong attention to detailExcellent problem-solving skillsComfortable working in a diverse group and contributing to an inclusive cultureAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
