DescriptionAmazon.com has been rated one of the most admired company in the US, #1 in Innovation and #1 in Customer Service. Additionally, Amazon’s technology business has a history and growing tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS), you have the opportunity to help individuals and businesses take their computing infrastructure and applications into the Cloud. AWS has gained a reputation for innovation with a fast pace release cycle delivering hundreds of features a year, and AWS Support is one of the largest and fastest growing AWS business units. Don’t be confused by the name. We are a highly technical, innovative organization revolutionizing the way customers engage and seek help from AWS. We will redefine the word “support” and lead the industry with best in class technology.One of the top 3 reasons customers tell us why they use AWS services (as against other cloud providers) is the world-class Support they receive in maximizing their investments and success. We earn the customer trust by obsessing over their needs for DevOps automation, and by empowering 1000s of Support personnel with effective technology and processes.As an engineer in this organization, you contribute directly to how customers experience interactions with Amazon and how support engineers resolve highly complex and technical issues for customers. You own projects from inception to delivery, seeking to deliver results in a fast paced environment. You will work with highly qualified team members, product managers and experience designers to raise the bar on delighting customers.Our technology platforms continously change to meet customer needs, lower operational costs and burden, and to innovate. We are fully built on native AWS Technologies and have low operational burden. Knowledge of front end technologies like React are desirable.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Key job responsibilitiesDesign, Develop Software that meets or exceeds customer needs, operational needsWork with Product Managers, Software Development Manager, UX Designers/Researchers to identify needsCollaborate with and mentor junior members on the teamKey job responsibilitiesThis position is an ideal fit for an internal L5 candidate seeking complex business challenges with the opportunity to Think Big and grow to an L6 SDE or transition to an SDM role in the medium term. You can impact the roadmap of our existing products and contribute to building new features, services and PRFAQs that contribute to improving the customer problem troubleshooting and resolution journey.About the teamBallista is a two pizza team delivering on the charter of a single pane of glass for troubleshooting experiences used by 6000+ support engineers worldwide in distributed sites. We are a full stack team working primarily on Native AWS technologies, Node JS and React based systems.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Basic Qualifications
3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Bachelor's degree, or CSSLP (Certified Secure Software Lifecycle Professional)
Experience programming with at least one software programming language
Preferred Qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
