Job Title: Sr. CoordinatorJob DescriptionWe are seeking a highly organized and detail-oriented Sr. Coordinator for a hybrid role, working Tuesday through Thursday. The ideal candidate will maintain accurate account contact information, venue details, and program records in the customer management system, ensuring consistency and attention to detail. This role involves responding to customer inquiries, managing account requests, and collaborating with field leadership to set business goals and achieve sales targets.Responsibilities
Maintain accurate account contact information, venue details, and program records in the customer management system.
Respond to customer inquiries about SKU rationalizations, pricing changes, asset transfers, and ownership changes, ensuring successful resolutions.
Handle account requests, including setup and maintenance, equipment service, accounting disputes, product tracking, and delivery claims.
Collect information from internal and external customers to identify and implement creative solutions, resolving issues that negatively impact customer relationships or the timely and accurate delivery of products and services.
Participate in business planning with field leadership or CAMs to set business goals, identify customer support needs, and find opportunities to achieve sales targets.
Conduct proactive sales and support outreach calls by tier, driving results.
Develop and manage a personal sales strategy to identify opportunities within the existing customer portfolio, ensuring profitable and successful outcomes.
Establish, develop, and maintain business relationships with current customers in the assigned territory or market segment to generate new business product sales.
Measure and report weekly sales and regional activities to ensure KPIs and sales goals are met.
Prepare and submit activity and results reports, including monthly and annual portfolio performance analysis.
Manage designated beverage business leads by qualifying and converting them to support new business activation or disqualifying undesirable opportunities.
Support monthly and annual sales goal quotas by managing qualified CRM opportunities to closure.
Actively participate in division sales team calls and make in-person annual regional visits or periodic business travel.
Serve as a liaison between the field, office, and support departments regarding policy changes, inventory updates, and unscheduled system or support interruptions.
Essential Skills
Sales support
Inside sales
Administrative support
Microsoft Office
Outlook
KPI management
SKU rationalizations
Pricing management
Customer service
Data entry
Microsoft Excel
Additional Skills & Qualifications
2+ years of experience in a role with account management or customer service responsibilities
Knowledge or experience in the coffee, beverage, or foodservice industry preferred
Work EnvironmentThis role is located downtown, so using public transportation is preferred due to expensive parking. You'll be part of a fun team and a great company to work for, one of the largest food companies in the world.Pay and BenefitsThe pay range for this position is $28.00 - $29.00 Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Seattle,WA.Application DeadlineThis position will be accepting applications until Jan 16, 2025.About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
