OverviewCome shape the future of the outdoorsREI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.This job contributes to REI’s success by leading the Employee Services department, ensuring exceptional service delivery across HR content management, call center operations, and employee relations. This role is foundational to REI’s employee experience, providing a centralized point of contact for employees to access help, information, and resources related to HR policies, procedures, benefits, payroll, and other employment-related inquiries. By integrating REI’s values into every aspect of employee services, this position strengthens our commitment to our employees and our mission.
Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
Challenges and inspires employees to achieve business results.
Ensures employees adhere to legal and operational compliance requirements.
Oversees training and development of employees managed and makes effective staffing recommendations.
Conducts and ensures the completion of performance reviews.
Provides coaching, direction and leadership support to employees to achieve department, company and customer results.
Establishes and maintains visibility within the department.
Monitors operational statistics, reports trends, variances and issues, and takes appropriate action.
Responsibilities and Qualifications
10+ years of experience in Employee Relations, Employee Service Delivery, and/or HR Shared Services call/support center.
5+ years people management experience.
Demonstrated knowledge of employment law, employee relations practices, and conflict resolution techniques.
Proven leadership and people management skills, with an emphasis on empathy, fairness, and decisiveness.
Excellent communication, negotiation, and relational skills, with the ability to navigate sensitive situations.
Strategic thinking and data-based skills to interpret data and trends, leading to informed conclusions and policy improvements.
Builds capacity of team members and teams through effective employee development, involvement, communication, and supervision efforts.
Creates a dynamic, supportive work spirit and culture where people can do their best.
Establishes trust and inspires others.
ClosingAt REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization (https://www.rei.com/newsroom/article/rei-antiracist-multicultural-fully-inclusive-commitment) . We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.Pay TransparencyWe are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (https://foryourbenefit-rei.com/) for a detailed overview of benefits plans by employee profile.Pay Range$122,800.00 - $208,700.00 per year
