DescriptionAmazon’s mission is to be the world’s most customer-centric company, and our Homepage is how millions of customers begin their interactions with Amazon every day. We are a global team that starts with the customer and works backwards in order to build great customer experiences across all devices (mobile app, mobile web, desktop, and tablet). Our team is looking for a process-focused, organized, and data- and timeline-driven Senior Program Manager to lead Operations for the Homepage. This is a highly visible, high impact role that requires sound judgment, high levels of ownership, bias for action, and the ability to execute independently and proactively. Excellent written and verbal communication skills and executive presence are also required.Key job responsibilities
Proactively identifying and implementing process improvements and durable mechanisms to optimize Homepage performance management and measurement, manage inbound communications from key partner teams and senior leadership, and ensure operational readiness for key initiatives and events Reporting on key inputs and outputs and process improvements to leadership teams
Managing new programs, including assigning and load balancing team projects
Leading and helping resolve leadership escalations and responses (most often through or with heavy support from team members)
A successful candidate will have a demonstrated track record of organizing, mobilizing, and motivating teams and making short and long-term operational improvements within a fast-paced environment. This will require excellent verbal and written communication skills, a high degree of organization, and an ability to manage multiple, competing priorities simultaneously. We're also looking for demonstrated analytical and quantitative skills, with the ability to use hard data and metrics to back up assumptions and proposed improvements.A day in the lifeAbout the teamThe Homepage team's mission is to inspire and delight customers by helping them discover their next shopping journey, tailored to their unique interests and tastes. Despite the large scale of our business, we maintain a start-up, team-, and people-first mentality. This is an exciting time to join us, as we're re-imagining the Homepage experience we deliver and how we operate at scale.Basic Qualifications
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
2+ years of driving process improvements experience
4+ years of leading large complex programs experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
