DescriptionThe AWS Hardware Engineering team creates server designs for Amazon’s innovative web services. Our designs are industry-leading in frugality and operational excellence, and are critical to the success of the AWS business and the more than one million customers who use AWS today. Our engineers solve challenging technology problems, and build architecturally sound, high-quality components to enable AWS to realize critical business strategies. As a member of the AWS Hardware Delivery Environments and Services team responsible for labs and manufacturing testing environments used to deliver hardware for AWS. We support Hardware Engineering Services teams with physical environments and services for testing and qualifying new hardware and services for EC2, S3, EBS, Edge, and other products. We operate the largest AWS hardware lab including facilities, logistics, networking, and lab operations, as well as 10 other smaller labs. As the owners of the manufacturing testing environments, we manage a large set of AWS Outposts on site to facilitate the rapid and secure server/rack testing before platforms are delivered to the fleet. AWS Engineers are shaping the way people use computers and designing the future of cloud computing technology – come help us make history!Key job responsibilitiesHardware Engineering and Services is looking for a passionate, talented, and well-organized Technical Program Manager who has experience managing multiple programs in a global environment across numerous technology platforms. The candidate will manage programs/projects for developing and supporting the environments in the labs and at manufacturing sites to streamline AWS hardware teams’ delivery of hardware to our customers. This position requires the candidate work with engineers and technical leadership across organizations to identify, collect, and develop required services for tracking and validating hardware quality, vendor yields, and enabling builders to have rapid access to tools, servers, racks, and networks needed in developing and debugging their products. This role will coordinate the development of mechanisms and training programs to help AWS builders build high quality hardware and support services, and maintain safe and secure lab environments.About the teamThe team you will report to consists of a diverse set of skills across many technical disciplines including Lab Operations, networking, core services development, software development, and hardware systems design and delivery. We are committed to delivering innovated solutions to our customers through the full life cycle of delivering and operating AWS hardware.We are open to hiring candidates to work out of one of the following locations:Cupertino, CA, USA | Kent, WA, USA | Seattle, WA, USABasic Qualifications
5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Experience in technical product or program management
Practical experience with engineering best practices
Driven to provide the best customer experience via technology
Ability to drive innovation
Excellent written and oral communication skills
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,000/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
