Support Engineer IIJob Number: 345222Category: Help Desk / SupportDescription: #NowHiring #SupportEngineerJob Title: Support Engineer IIContract: 9 MonthsBelcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India.A Support Engineer II Job in Seattle, WA is currently available through Belcan. In this role you will be responsible to ensure customer tickets are processed, resolved, root caused, escalated, and documented effectively. If you are interested in this role, Apply Today!Job Description:Job ResponsibilitiesSupport EngineerThe team is looking for a Support Engineer to connect users, operations-based teams, and engineering to improve efficiency. An individual in this role will be responsible to ensure customer tickets are processed, resolved, root caused, escalated, and documented effectively. An individual who is successful in this role will be able to troubleshoot software related issues with limited guidance and/or documentation. This individual will be expected to work with Python and Bash daily to analyze log data, troubleshoot based on the information gathered from the logs and user provided context, and deep dive into novel issues related to software-based user tools/data collection equipment/and ground support equipment (GSE). This individual will be able to adjust their communication style to condense technical findings and workflows to various stakeholders and customers to ensure the solution can be implemented effectively and in a timely manner.Basic qualifications
Bachelor"s or associate degree in information technology, Systems Engineering, or related field or relevant work experience.
3+ years of experience with Linux/Unix tools and reimaging operating systems
Experience with log analysis, troubleshooting software-based issues that may point to a gap in hardware, and determining root cause.
Hands on experience with bash and python scripting
Working knowledge in AWS technologies and infrastructure.
Experience working with a ticketing system like Jira
Ability to create work instructions to document solutions to novel issues.
Ability to systematically troubleshoot and root cause faults.
Ability to escalate concerns to partner teams/management.
Flexibility and adaptability when in relation to operating hours.
Self-motivated with the ability to work independently with minimal supervision.
Insist on the highest standards from self and others.
Strong verbal and written communication skills.
Strong attention to detail and organizational skills.
This role supports an operations-based team as one if it"s primary customers. This means the ideal candidate will be able to adjust their working hours as determined by the team manager to meet business need with limited notice.This role will require a Motor Vehicle Record (MVR) as the individual may need to drive a client vehicle to support operations.This role supports an operations-based team. This means the ideal candidate will be able to adjust their working hours to meet business need.Location: Seattle, WAZip Code: 98108Keyword"s: #Seattlejobs; #SupportEngineerjobs;Start Date: Right Away#ZRIf you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website at http://www.belcan.comBelcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website at http://www.belcan.com.Location: Seattle , WAMinimum Experience (yrs): Required Education: Not SpecifiedBenefits: Return to search results Email this job to a friend (emailjobs.asp?jonum=345222) If you have previously registered with us, pleaseLog in (memberlogin.asp) to apply for this position.Logged in members may also add jobs to their job cart
