“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
18,000 trained professionals
350+ locations worldwide across 60+ countries
Fortune 500
Globally unified systems
The EXP.O NOW Program is looking for a Support Specialist ll excited to leverage their technological knowledge to elevate the customer experience, by identifying enhancement opportunities to our development teams based off customer experiences and requests.The Support Specialist is a key role on the EXP.O NOW Shared Services Team. Specialists are responsible for handling incidents and requests from our customers and global operations teams. The support role incorporates a combination of actioning on issues raised by customers; using analysis techniques and performing troubleshooting to solve the customers' issue.The Support Specialist also identifies opportunities for enhancement of critical production systems. The ideal candidate would be able to learn how to visualize our systems, see how the pieces interact, understand how the data flows, and provide root cause analysis of system issues.This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
Downtown Seattle
Federal Way
Lynnwood
Bellevue (Factoria)
MINIMUM QUALIFICATIONS
Exceptional customer service focus
Superior organization skills with ticket tracking systems and ticket process flow
Self-starting problem solver with research skills to find correct documentation or contacts
Applies a variety of analysis techniques
Adapt ambiguous circumstances to correctly interpret customers' needs
Previous experience in Support Teams
Skilled in applying a variety of triage and troubleshooting techniques
Knowledge of SQL, scripting, database analysis and programming languages
Identifies and resolves documentation needs
Communicates effectively verbally, and in written form across roles, teams, and stakeholders
DESIRED QUALIFICATIONS
Comparable work experience or knowledge of technical systems
Understanding of SAFe/Agile principles and practices
Resolves complex systems issues
Database knowledge
Ability to coach peers professionally
Evolves best practices, standards and processes
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity. Expected base salary: $65,000 to $100,000Expeditors offers excellent benefits:
Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
Holidays (10)
Flexible Days (2)
PaidSick Time(accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, Prescription Drug, Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Training and Personnel Development Program
Educational Assistance and Reimbursement
Position is full time (40 hours per week) Monday through Friday
Business professional dress code
All your information will be kept confidential according to EEO Guidelines.
