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Do you enjoy working in an entrepreneurial, fast paced environment, solving complex technical problems and delivering innovative solutions? Amazon is looking for a dynamic, innovative and accomplished Software Dev Engineer to join CTPS (Customer Trust and Partner Support) team.Our mission is to make Amazon the safest and most trusted place worldwide to transact online. Amazon runs one of the most dynamic e-commerce marketplaces in the world, with nearly 2 million sellers worldwide selling hundreds of millions of items in ten countries. Have you ever thought about what it takes to manage risk in billions of transactions, including digital transactions and subscriptions? Do you like to investigate customer impacting issues, dive deep into system exceptions and work closely with the software, hardware and network teams to solve these challenges Have you ever thought about what it takes to manage risk in billions of transactions, including digital transactions and subscriptions? Do you like to investigate customer impacting issues, dive deep into system exceptions and work closely with the software, hardware and network teams to solve these challenges. In this role, you will become intimate with the architecture of our systems and be responsible for diving deep into code and logs. You will affect prioritization and be the customer ambassador in ops engineering. You will also help shape the processes for supporting and maintaining innovative technologies in multiple geographies.In this role, you also work on the forward looking Technology innovation that Amazon is going to adapt and help the teams lead towards leverage the same along with investing in tools development to support such initiatives.Some of the key job functions include:=Provide guidance, support, mentor and grow the team of Systems and support engineersCoordinate with leaders (Tech, Business and operations) to achieving the systems engineering goals/charter by owning and driving the key Operational Excellence InitiativesProvide support on technical and operational issues related to software and hardware.Work / support operations and maintenance driven coding projects with the potential for Java based projects.Enable automation of manual workflows to improve productivity of the Support Team .and.amp; develop appropriate tools.Software deployment support in staging and production environments,Develop tools to aid operations and maintenance.System and support status reporting.Customer notification, workflow coordination and follow-up to maintain service level agreements.Basic Qualifications Bachelor Degree in Computer Science or a related technical field 10+ years of development/testing/technical support experience 5+ years of team management, stakeholder communicationAmazon is an Equal Opportunity Employer .and.ndash; Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age
