Vacancy expired!
Req #: 227115Department: UWHR- TOTAL TALENT MANAGEMENTJob Location Detail: Hybrid Eligible - 3 days in office, 2 days of teleworkPosting Date: 09/22/2023Closing Info:
Closes On 10/08/2023Salary: $6,366 - $8,167 per monthShift: First ShiftNotes:
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230701a11y.pdf) As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.UW Human Resources is committed to developing engaging and responsive programs that enhance our workplace culture, providing connections to one another and our larger community. Through POD, staff have access to a wide range of professional development opportunities that align with UW current and future needs and managers and leaders have access to training, consulting, and coaching needed to enhance organizational effectiveness. Access to POD’s programming is seen as a valuable benefit of working at the University of Washington.The operations administrator for Professional & Organizational Development (POD) operations reports to the assistant vice president for Total Talent Management and manages the POD operations/administration team while serving as a lead instructor for the Strategic Leadership Program and the Supervisor’s Power Skills Series. The operations administrator has operational oversight for the Strategic Leadership Program, SLP Supervisor Orientation, Welcome Day, POD onboarding and administration.Engaging approximately 3,500 participants per year from across the UW, this position is highly visible and accountable. The operations administrator fosters and maintains a collaborative relationship with POD’s internal consultants and trainers and the assistant director for Total Talent Management, who drives POD’s marketing and communications strategies.The administrator of operations serves as both a tactical and strategic leader within POD and must be able to communicate clearly and persuasively about complex policies and programs, and think creatively in developing new approaches and resourceful techniques. Also serving as lead instructor on assigned courses.
The operations manager will also performs a number of complex and demanding tasks on a daily basis including:
Integrating information or recommendations from several internal and external sources;
Making theoretical and/or subjective judgments;
Developing, adapting and applying new approaches, methods and techniques;
Interpreting situations and applying best practices to achieve goals and address concerns;
Communicating effectively verbally and in writing to a variety of constituents.
Managing multiple projects simultaneously.
Approaching goals and concerns from a systems perspective while addressing and working with multiple needs and perspectivesThis position will have frequent and substantive interactions with a variety of internal and external constituents, serving as the direct representative of the assistant vice president for Total Talent Management as directed. Requires an effective leader with individual initiative, excellent communication skills, and the desire to motivate and serve multiple stakeholders while working within UW regulations and policies and ensuring overall compliance.RESPONSIBILITIES: Operations Management
Manages POD’s operational team members and has oversight for Welcome Day, SLP Orientation, the employee experience and SLP.
Contributes to the strategy to produce approximately 120 Quarterly Courses annually that meet the training and organizational development needs of the university community.
Provide a leadership and best practice focus to continually evolve leadership and employee development opportunities to meet the needs of the University.
Develop and maintain documented unit level administration processes.
Identify and implement ways to effectively utilize human, technical and fiscal resources to achieve maximum efficiency and effectiveness.
Identify and recommend improvement and enhancements that increase the cost effectiveness and utilization.
Participate in the development and administration of POD budgets, funded from both state and self-supporting sources, have knowledge of how to set rates for services, and actively pursue additional revenue streams.
Team Supervision and Development
Manages a team of three direct reports focused on specialized areas of POD’s operations, including: customer service, consulting alliance customer service, course development, online and in-person course production, and administrative oversight for POD’s key programs (Welcome Day, SLP, SLPSO)
Responsible for formal decisions on hiring operations staff, recommendation for salary levels, employee performance, promotions, reclassifications, merit evaluations, and salary adjustments, disciplinary actions, handling complaints and providing leadership in creating a productive and healthy team environment.
Lead Trainer
SLP and other assigned courses
Consultant Engagement and Committee Participation
Develop and sustain productive and collaborative relationships with POD’s internal and external trainers and consultants. And provide coaching and consulting services to university community.
Plan and participate on a variety of committees and related work groups to communicate information regarding professional, organizational and leadership development.
Additional Project Support
Includes diversity, equity, and inclusion project work, and other miscellaneous duties as program success requires and/or other duties as assigned.MINIMUM REQUIREMENTS: BA in Education, Communication or Leadership plus four or more years experience as a trainer or consultant focused on organizational or leadership development.Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. ADDITIONAL REQUIREMENTS: Exceptional project management skills including developing project plans, building consensus, estimating and managing resources, risks and schedules, workload management and communications
Team leadership and facilitation experience, including demonstrated ability to create and sustain team member motivation and accountability in achieving timely and cooperative progress to goals, manage conflict and achieve successful outcomes
Experience managing budgets, competing priorities and work streams
Hands-on experience planning and managing events
Effective team leader and staff manager
Exceptional verbal, written and presentation skills
Professional and ethical, and handles sensitive information in a confidential manner
Ability to thrive under tight deadlines and often a significant degree of ambiguity
Ability to work with all levels of administration and in a diverse and inclusive community
Ability to thrive in a fast paced, dynamic and inclusive organization
Commitment to excellent customer service and demonstrated ability to work collaboratively and effectively at all levels of the organization
Ability to maintain a positive attitude while working under pressure with inflexible deadlinesDESIRED:
Familiarity with Higher Education and familiarity with work for Recharge Centers/Self-Sustaining UnitsApplication Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
