Pizza Store General Manager
Sahara Pizza in Sultan is looking for a Store Manager! Experience in the food industry and delivery is a must!
Sahara Pizza’s Store Manager is responsible for overseeing all of the store’s operations. The Manager has many duties and must be an expert at multi-tasking. There are many roles in the store and the Manager should know and be comfortable doing any of them, and often several at the same time. Experience in every area of the pizza store is absolutely necessary for success, as is delegation of work.
Necessary Skills: Self-motivation. Multi-tasking. Excellent communication. Delegation. Adaptability. Decisiveness. Ability to deal with frequent interruptions and handle stressful work environment. Work with a variety of personalities. Stay calm. Inspire excellence from team members. Maintain a fast-paced yet fun work environment.
The Store Manager’s primary tasks include, but are not limited to:
Training and Equipping: The Manager trains and cross-trains every team member, and therefore must be familiar with every role. No task is beneath the store manager to step into, including cleaning the store. Teach team members the procedures and recipes to properly use the equipment and efficiently make our gourmet products. Make sure all team members are prepared for their tasks and have the tools they need. Train assistant managers to run shifts. Teach customer service and telephone skills.
Safety: Train all team members in the importance of food safety, and make sure they follow proper procedures for safe handling of food and proper preparation methods. Equipment safety and sound operation of all machinery is also essential.
Cooking: The Manager must be able to perform any role in the kitchen, and no job is too insignificant for the Manager to perform. Must be willing and able to make dough, assemble pizzas, operate the ovens and other equipment, cut and package products, clean up, and all other steps in between. The Manager is also in charge of complete quality control for all products leaving the store.
Purchasing: Estimate food and supply needs. Order food and supplies regularly to maintain inventory and be prepared for upcoming events and holidays. Check deliveries for accuracy and damage. Maintain inventories.
Advertising: Contact local schools, clubs and organizations about partnering opportunities for fundraising events and schedule accordingly on non-busy weekdays after confirming with the owner. Promote the store and make sure team members upsell to customers.
Scheduling and Labor: Create a weekly employee schedule for the store, due no later than 3PM on Thursday. Take into account each team member’s availability and the store’s target labor percentages. Make sure shifts are covered if unforeseen situations arise. Review payroll report for accuracy and submit payroll information.
Financial: The Manager must keep strict oversight over the financial aspects of the store, including labor costs, product and supplies ordering, and waste.
Hiring and Employee Management: Interview and hire all employees. Gauge when more or fewer employees are needed to keep the store running smoothly. Supervise and peacefully handle employee conflicts as needed. Give disciplinary writeups and release employees if necessary, which is rare because we take care of them so well.
Other Responsibilities: Cleanliness and maintenance of interior and exterior store and equipment. Enforce “clean as you go” policy for all team members. Schedule and oversee regular maintenance of machinery. Notify the owner if repairs are needed. Meet with local and state inspectors and maintain compliance with all laws and rules. Handle customer service requests, feedback and complaints to keep the customer happy. Setting and meeting goals for service, operations, and financial results.
This is not an exhaustive list. The Store Manager is ultimately responsible for all activities in the pizza store to keep the whole operation running smoothly, and answers to the owner for how well the store is managed.
Compensation: $56,000 - $78,000 per year DOE
