Stride Physio seeks our next outstanding client care coordinator, able to start at 24 hours and move up to 36 hours in 4 months. Stride Physio is a woman owned, orthopedic and sports physical therapy clinic in the SE Wallingford neighborhood of Seattle. This position is suited for someone who enjoys connecting with people while facilitating meaningful, healthy and positive customer experiences. The successful candidate is a friendly, responsive and empathetic communicator, is upbeat and “can-do” by nature, and enjoys helping others find solutions to their problems. The client care coordinator is the brand ambassador and sets the tone for a healthy, happy and nurturing experience for all. Please apply if this kind of service matters to you.
We offer competitive wages and benefits including paid time off, health & dental insurance, 401(K), service time and continuing education stipend.
Responsibilities:
Promptly answering the telephone
Warmly greeting incoming and outgoing clients
Scheduling client appointments and booking out care plans
Doggedly filling all openings in the PTs schedules
Quickly and warmly responding to texts and emails
Communicating with physical therapists about client issues/needs
Sending email & text reminders to scheduled clients
Verifying and explaining client’s insurance benefits
Entering demographic info into electronic medical record
Obtaining medical releases and outside records
Processing client payments
Keeping all client information confidential, following HIPAA standards
Attending to faxes
Prior authorization tracking
Plan of care tracking
Referral communications
Attending to medical records requests
Inventory and order office, clinic and products supplies
Participating in community charitable events
Assisting in marketing campaigns
Understanding and enforcing risk management for small business
Attending continuing education seminars, in-services, & meetings
Running errands and performing miscellaneous job-related duties as assigned
Taking initiative and creating your own projects
Cleaning and stocking treatment rooms in between sessions. This includes changing pillowcases, spraying & wiping down table, stocking linens, removing dirty linens and putting equipment away
Maintaining the tidiness and cleanliness of the clinic, including office supply closet, laundry, gym space and treatment rooms
Laundering and folding towels and sheets daily
Organizing, cleaning and maintenance of kitchen and shower room
Keeping the gym space clean and tidy: wipe down equipment after use, keep mirrors smudge free, return equipment to its original location, mop floors, dust all surfaces
Expectations
Set a friendly, compassionate and responsive tone for the clinic overall
Be a self-starter and have a strong drive to complete projects
Be a stickler for details
Be available to work a minimum of 20 hours per week
Participate in problem solving office inefficiencies and implementing systems
Be proactive in communicating ideas, concerns, issues, needs and insights with colleagues and supervisor
Represent the clinic in community activities
Practice flexible and efficient time management
Prioritize workload to meet deadlines and productivity standards
Establish, nurture and maintain positive and meaningful relationships with clients, colleagues and referral sources
Uphold strict confidentiality around protected and sensitive information
Effectively communicate with individuals from diverse backgrounds and varying educational levels
Actively pursue leaning opportunities and skills advancement
Promote a work culture of integrity, accountability, service, kindness, health, collaboration, mastery, autonomy, play, and love.
Qualifications
Undergraduate degree preferred
Outstanding organizational skills
Detail oriented and exceptional follow through on projects
Excellent oral and written communication skills
Ability to work independently
Ability to multi-task while remaining friendly and courteous to clients
Strong data entry skills
Experience working with Microsoft Office, Google Suite
Must be dog friendly (as we are a dog friendly office!)
