Stride Physio seeks to hire an 80% (32 hour/week) Client Care Coordinator at our busy physical therapy clinic in Seattle. The successful candidate is friendly, reliable and responsive. This position challenges a person to be present and engaging with our clients and team while attending to various details and troubleshooting issues as they arise. Strong customer service skills are essential as is a desire to usher others on their health and wellness journey.
Stride Physio is a woman owned, premier physical therapy and wellness clinic, in the Wallingford neighborhood of Seattle. If physical therapy, health and wellness and exceptional customer service aligns with your interests and purpose in life, then we ask that you apply.
Responsibilities
Promptly answering the telephone
Warmly greeting incoming and outgoing clients
Scheduling client appointments and booking out care plans
Doggedly filling all openings in the PTs schedules
Quickly and warmly responding to texts and emails
Communicating with physical therapists about client issues/needs
Sending email & text reminders to scheduled clients
Verifying and explaining client’s insurance benefits
Entering demographic info into electronic medical record
Obtaining medical releases and outside records
Processing client payments
Keeping all client information confidential, following HIPAA standards
Participating in community charitable events
Assisting in marketing campaigns
Understanding and enforcing risk management for small business
Attending continuing education seminars, in-services, & meetings
Running errands and performing miscellaneous job-related duties as assigned
Taking initiative and creating your own projects
Cleaning and stocking treatment rooms in between sessions. This includes changing pillowcases, spraying & wiping down table, stocking linens, removing dirty linens and putting equipment away
Maintaining the tidiness and cleanliness of the clinic, including office supply closet, laundry, gym space and treatment rooms
Laundering and folding towels and sheets daily
Organizing, cleaning and maintenance of kitchen and shower room
Keeping the gym space clean and tidy: wipe down equipment after use, keep mirrors smudge free, return equipment to its original location, mop floors, dust all surfaces
Expectations
Be proactive in communicating ideas, concerns, issues, needs and insights with colleagues and supervisor
Be available to work a minimum 30 hours per week
Represent the clinic during community events activities
Practice flexible and efficient time management
Able to work independently and in teams
Able to ask for help when needed
Prioritizes workload to meet deadlines and productivity standards
Establish, nurture and maintain positive and meaningful relationships with clients, colleagues and referral sources
Uphold strict confidentiality around protected and sensitive information
Maintain HIPPA compliance
Effectively communicate with individuals from diverse backgrounds and varying educational levels
Actively pursue leaning opportunities and skills advancement
Strong interest in promoting health and fitness
Desire to promote a work culture of integrity, accountability, fitness, service, kindness, freedom, hope, fun, love, and play
Qualifications
Undergraduate education preferred
Facile with various computer programs and able to troubleshoot computer issues
Excellent communication skills
Must be dog-friendly
Benefits
Paid holidays, vacation, sick leave
Health and dental insurance
401(K) retirement matching
