At Bellevue Healthcare, our mission is to enhance the quality of life for people who need medical equipment by providing excellent products and unmatched service. We serve with honesty, integrity and reliability. Through each interaction with Bellevue Healthcare, our customers know we care.
Bellevue Healthcare has provided great care to our Pacific Northwest Community since 2000. As one of the fastest growing companies in the Puget Sound, our goal is to impact the lives we come across and take care of our community, one delivery at a time.
This position is responsible for providing support of a complex nature to our respiratory team, referral sources, and customers across all our Pacific Northwest locations. This position works closely with teams across all locations to ensure high levels of customer service and procedural compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES, include but not limited to the following:
CPAP/BIPAP proficiency - Maintains a working understanding of PAP devices, their components and how to adjust settings, understanding how to use the respective cloud programs (Airview, Care Orchestrator), interpreting sleep reports, communicating with physicians/clinics regarding sleep referral, ability to create sales orders with appropriate products
PAP setups - scheduling and performing in store or remote setups with customers that includes full training of what the device is, how it works, how to use it and mask selection
Providing compliance reports - accessing various programs (Airview, Care Orchestrator) to create reports per physician requests
Processing Respiratory Orders - Understand insurance requirements and Bellevue Healthcare procedures to ensure timely provision of patient equipment
Maintain working knowledge of all respiratory products and their associated procedures, including, but not limited to: oxygen, suction, nebulizers, trach supplies, cough assist, CPAP, BIPAP, ventilators, Airvo, oscillating vests
Assistance with PAR renewals and O2 CMN recerts as needed
Hands-On Customer Service - Provide in person customer service and help local BCH stores with needs in person
Scan and file patient charts to corresponding electronic records
Provide support internally by responding to emails, phone calls and chats from BHC employees needing assistance with respiratory situations
Act as respiratory point of contact for local branches while in store
Organizes and maintains respiratory patient accounts, researches information as needed
General correspondence (word processing) including memos and e-mails
Maintains regular and consistent attendance and punctuality
Other administrative and support work as required
REQUIRED EXPERIENCE, EDUCTION, ABILITIES:
Previous experience with DME, Respiratory Service, Medical Billing or Medical Clerical Work preferred.
Minimum HS Education
High level of efficiency and competency in DME software.
Minimum of 2 years related experience (Admin, Customer Service, Office Support Type Role), or current BHC CSR
Working knowledge of CRM, Data Entry Type Programs, (Brightree a plus)
Strong Computer Skills
Knowledge and use of MS Office (Excel, Word, Outlook)
Minimum of High School Diploma, BA or additional education preferred
Knowledge of general office procedures and equipment use
Ability to understand and carry out verbal & written instructions
Ability to communicate in a clear and concise manner, both verbally & written
Ability to provide effective customer service and build relationships
Ability to set priorities and meet deadlines in a fast-paced and changing environment
Ability to work independently as well as part of a team
Ability to make recommendations for improvements in approach, concepts and the design of solutions as a member of a team
Must be able to travel to other locations as needed up to 20% of the time
8:00am to 5:00pm
BENEFITS: Medical, Dental, Vision, Company Match Retirement, Generous Paid Time Off
If you are interested in joining our team, please submit resume here: https://hrkinections.catchthebest.com/apply/39bq8k5y/4ry626x3
To view all open BHC positions, click here: https://bellevuehealthcare.com/about-bhc/careers/