Full job description
401K
Medical Benefits
Vacation
The Customer Service Representative will be responsible as the first line of contact for all inbound calls. They are able to schedule technicians day strategically, based off location of call and other factors. At all times they are in excellent communication with office manager, multi-tasking side administrative duties, and knowing what is going on in the service schedule at all times . Some calls may include, not limited to, incoming for scheduling, questions on location of technician, review of customer history, work completed and/or questions about upcoming visits.
The dispatcher will be responsible for dispatching technicians when needed, as well communicate all information to office manager. It is imperative they maintain composer, stress, and be able to reschedule customers, purchase orders, and assist owner with daily tasks.
Qualities of our call-taker include and not limited to: team-player, excellent communication, confident on the phone, courteous, approachable, compassionate, problem-solver, and flexible.
Marketing skills is a plus. Example: Google Analytics, Scorpion etc.
Candidates will only be considered when their resume has been emailed
"Our mission is to grow a profitable company to be a kingdom builder with a purpose. Through our business we will improve our word, or community, our workplace and our employee's lives. We will take the time to focus on our customer needs and safety to earn the respect by building long term relationships based on mutual trust. Christian ethics, and total customer satisfaction. We will maintain a fun work environment in which our employees can improve their skills, continue their training and can set and achieve their personal and professional goals".
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
Dental insurance
Employee discount
Health insurance
Health savings account
Paid time off
Professional development assistance
Vision insurance
Schedule:
8 hour shift
Monday to Friday
On call
Overtime
Rotating weekends
Weekends as needed
Work Location: In person
