Retail Vending Technician – Seattle/Tacoma, WA area - Full-time
$27 - $28 / hour
Full Time Benefits and Bonus Eligible!
BENEFITS Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.
COMPANY BACKGROUND
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers, and massage chairs, as well as other passenger and guest services. Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.
Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.
BASIC FUNCTION
Seeking a self-motivated individual for a full-time Retail Vending Technician position. This position will work a defined schedule at locations within an assigned route radius (malls, fitness clubs, and other locations with Smarte Carte vending equipment). Duties will include, but are not limited to, performing monthly collections, repairing, cleaning and performing regular maintenance on strollers, massage chairs, and locker systems. We are looking for the right person to join our team, so we are willing to train that candidate on our job functions. Daily local travel.
KEY RESPONSIBILITIES
Inspect and perform maintenance on equipment, including Strollers, Massage Chairs, and Locker Systems (where applicable).
Clean strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is always available for customers.
Develop and maintain strong relationships with key stakeholders
Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
Complete and submit all necessary reports in an accurate and timely manner.
Maintain database to record tasks, equipment meter readings, and service history of equipment.
Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning supplies.
Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
Responsibility for P&L, with the expectation to deliver excellent results vs. annual plans.
Weekend, and Holiday work may be required though this position has general work days Mon-Fri.
Other duties as assigned.
EXPERIENCE
Minimum 3 years in a customer service role
3 years of field-based product support experience (route) is preferred
Some level of mechanical and diagnostic aptitude, including root-cause analysis. Smarte Carte has a comprehensive training program, which includes repair training on all equipment.
Demonstrate strong business acumen as defined by a proven track record of success in an operational environment
Excellent verbal and written communication skills.
Organized and able to manage multiple priorities effectively.
EDUCATION
TechnicalDegree or similar preferred
LICENSES & CERTIFICATIONS
Driver's license required
Ability to get USPS badge required (background check, drug screen)
Experience
Required
Minimum 3 years of Customer Service experience
Preferred
Some mechanical and diagnostic aptitude, however training is available
3 year(s): Field based product support experience (route)
Education
Preferred
Technical/other training or better
Licenses & Certifications
Required
Drivers License
Skills
Required
Troubleshooting
Time Management
Prioritizing
Customer Service
Communication
Behaviors
Required
Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Preferred
Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Required
Self-Starter: Inspired to perform without outside help
