We are a California-based home and community brain injury program and are currently looking for an Executive Assistant who will be directly involved in supporting the business development team. The Executive Assistant must be highly organized, empathetic, compassionate, nonjudgmental, and eager to help vulnerable adults.
Duties and Responsibilities:
Assist the business development team in day-to day-activities including scheduling, appointment reminders, new client paperwork, facilitating effective communication between internal and external stakeholders, care coordination assistance, maintaining electronic files, and day-to-day workload.
Collaborate with health care team, and meet targeted goals.
Work in close collaboration with case management team to meet organization goals.
Assist with identifying barriers to care and participant’s engagement in their own health; addressing these barriers to prevent suboptimal care outcomes.
Facilitate communication and care coordination among members of the interprofessional health care team, and involve the participant in the decision-making process in order to minimize fragmentation in the services provided and prevent the risk for unsafe care and suboptimal outcomes. This includes team meetings, weekly updates, and contributing to monthly team reports.
Collaborate with other health care professionals and support service providers across care settings, levels of care, and professional disciplines, with special attention to safe transitions of care.
Schedule and coordinate evaluations.
To develop a collaborative relationship with the stakeholders. Provide support and resources to clients; establish and maintain good working relationships with support networks, stakeholders, and community resources
Communicate on an ongoing basis with the participant, participant's family or family caregiver, other involved health care professionals and support service providers, and assure that all are well-informed and current on the case management plan of care and services. Establish and maintain a therapeutic relationship with the participant, family, staff, and community programs/agencies, and support case-management treatment goals and plans.
Assist with completing indicated notifications for and pre-authorizations of services and concurrent or retrospective communications, based on payer's requirements and utilization management procedures.
Assist with the timely evaluation of the value and effectiveness of case management plans of care, resource allocation, and service provision while applying outcome measures reflective of organizational policies and expectations, accreditation standards, and regulatory requirements.
Assist with the gathering and organizing documentation.
Required Job Skills:
1. Comfortable in a fast-paced environment with multiple cases
2.Ability to multi-task, organize, and complete task s on a timely manner.
3. Ability to maintain confidentiality and personal boundaries.
4. Excellent people skills, including the ability to motivate and lead while maintaining a positive cooperative rapport with other staff. Ability to positively engage and motivate challenging clients. Excellent communication skills, including writing that is accurate in grammar, spelling, and punctuation. Develop relationships and collaborative partnerships with representatives in other agencies. Ability to assist with making referrals.
5. Ability to organize and interpret data. Ability to work within an effective work team. Ability to work in a multi-task environment and interact with stakeholders. Excellent organizational and time management skills. Ability to maintain positive and supportive disposition in the performance of job duties with staff and other service providers.
Qualifications:
Bachelor's degree or AAS degree in health care, nursing, counseling, social work, or psychology. Bachelor's degree with two years of college level coursework in related field required. Two years' experience in case management within a social service or employment counseling position required.
Experience working in an industry that requires multi-tasking.
Experience performing outreach and making referrals for services, and broad working knowledge of services within the local area.
Excellent organizational and time-management skills.
Proficient in Word, PowerPoint, Excel, SharePoint and Outlook programs and familiar with entering data into database programs.
Must have a clean DMV record and reliable transportation.
Possesses superb written and spoken communication skills.
Excellent interpersonal skills with colleagues, community leaders, and others.
Excellent time management skills; organized and able to prioritize.
Motivated to take on additional involvement projects and solve problems.
Able to organize and manage large amounts of files, schedules, dates, and information.
Self-directed and able to work without supervision once trained.
Comfortable with building personal relationships and dedicated to helping others.
Empathetic and supportive with mentorship and leadership skills.
Remote/Telephonic.
