POSITION TITLE: Operations Director
REPORTS TO: Deputy Director
HIRING RANGE: $80,000-$85,000 annually DOQ; Exempt.
BENEFITS: Full benefits package including: medical, dental, vision, holidays (90 hours per fiscal year, days chosen by employee), vacation (2 weeks per year- accrued per hours worked), and sick leave (12 days/year- accrued per hours worked).
HOURS: Full time 35 hours per week, Monday-Thursday 9-5, Friday 9-2PM. Occasional nights/weekends.
LOCATION: This position is based full-time out of our West Olympia office, and may include spending time at FSC’s other locations and local travel to community meetings/events.
About Us: Family Support Center of South Sound is a nonprofit 501c3 multi-service agency located in Olympia, Washington, founded in 1992 to provide families and survivors of domestic violence, sexual assault, stalking, and human trafficking with coordinated supportive services in one centralized location with the mission, “Working Together to Strengthen All Families and Survivors”. Family Support Center seeks to build strong, healthy, safe, and hopeful families through collaborative programs and services, with the goal to reduce the impacts of family and child poverty, homelessness, and family violence in the South Sound community.
Position Summary: The Operations Director is a critical asset to the Family Support Center’s leadership team, and works closely with the organization’s directors to ensure the programming and operations align with the agency’s mission, values, and strategic priorities. The Director will support the program management team in operating effective, high quality, family and survivor centered programs and services. This will be done via mentorship and regular supervision of program managers, facilitating hiring of new team members across the organization, representing the organization at community meetings and taskforces, and regularly evaluating the effectiveness of the organization’s programs and services.
Required Skills & Experience:
Experience: Must have 5 or more years of experience directly supervising management level staff
Technology: Computer literacy; Proficiency in the use of Microsoft office programs
Education: Bachelor’s degree in social services or related field. May substitute education for comparable work experience.
Knowledge of management, program management and development, grant/funding contract compliance and management, staff development
Understanding and practice of professional ethics, values, and standards
Strong public speaking, public relations, and communication skills
Strong writing skills, experience writing reports, administrative plans
Ability to work independently with limited direction, lead and organize small & large groups, and learn quickly
Highly motivated, enthusiastic, positive attitude, flexible, team player; sense of humor and creativity desired
Ability to work well with others and foster collaboration
Strong interpersonal communication skills and an ability to effectively manage conflicts, solve problems, work under pressure, meet deadlines, and handle the unexpected
Ability to pass a comprehensive background check
Over age 18
Valid Washington State Driver’s License (or willingness to acquire), access to reliable transportation, and proof of insurance
Primary Responsibilities:
Management Team Development and Leadership:
Lead and develop a team of program managers to ensure the organization’s programs and services are high quality, comprehensive, and in compliance with program guidelines
Communicate clearly in person, by phone, and in writing with staff, community partners, clients, and peers
Encourage accountability, transparency, growth, and success individually and collectively
Provide weekly 1:1 supervision with each program manager, offering support, guidance, areas of growth, celebrating successes
Participate in monthly Leadership Meetings with program management and director teams; facilitate and compile agenda as needed
Build performance evaluations and goal plans with each program manager, reviewing as needed
Work alongside HR Director to support managers in addressing personnel issues, performance challenges, understanding and compliance with agency policies, etc.
Collaborate with HR Director and applicable program manager during the onboarding period for new hires, ensuring all new employees are on boarded, trained, and given the necessary tools and information to be successful in their role
Provide guidance and support in resolving issues, questions, and policy or administrative ambiguities with an open and solution-oriented mindset, while actively mentoring managers to build their confidence and capability to make independent, informed decisions in the future
Provide support and accountability of program managers to operate effective programs that meet client needs
Ensure program managers are regularly meeting with their staff for individual supervisions and are addressing any issues or performance challenges quickly and clearly
Collaborate with other FSC Directors in regards to organizational and programmatic development and growth
Work with all program managers to complete necessary reports for their specific programs or funding; ensuring narratives are robust, clear, concise, and reflective of the work being done. Provide direct feedback on areas of strength or need for improvement in reports to the applicable manager
In absence of program manager, work to identify an alternate support person for the direct service staff/program operations, or temporarily fill that role
Ensure all program reports are accurate, contain high-quality, professional content, and are submitted on time. Review reports thoroughly and provide constructive feedback to program managers to support clear, concise, and effective reporting
Review all Memoranda of Understanding (MOUs) to ensure clarity, accuracy, and alignment with organizational goals. Monitor partnership activities to verify they are operating in accordance with the agreed-upon roles, responsibilities, and performance expectations, and address any discrepancies or concerns in collaboration with relevant stakeholders
Comply with mandatory reporting laws and uphold all agency safety and confidentiality policies
Maintain strict confidentiality of client and agency information in accordance with FSCSS policies and applicable laws
Have a commitment to equity, diversity, and inclusion; demonstrated ability to work effectively with people from diverse backgrounds and lived experiences
Ability to work in a standard office environment
Requires occasional travel throughout Thurston County and surrounding areas; may involve occasional evening and weekend work.
Attend offsite meetings
Occasionally lift up to 25 pounds. Reasonable accommodations will be made to support individuals with disabilities
Serve as a member of the Executive/Leadership Team, actively contributing to strategic planning, organizational development, and agency-wide decision-making
When delegated, act on behalf of the Deputy Director or Executive Director in their absence, including representing the organization in external forums and making time-sensitive operational decisions
Ensure programs, operations, and staff performance align with the mission, vision, values, and strategic goals of FSCSS
Develop annual performance goals in collaboration with the Deputy Director and Executive Director, and report regularly on progress toward those goals
Maintain a strong focus on outcomes, quality assurance, and compliance with all contracts, grants, and regulations
Support program managers and staff in ongoing professional development, training, and certifications to build leadership capacity and strengthen service delivery
Actively pursue own professional growth opportunities, including leadership development, nonprofit management training, and sector-specific best practices
Model and promote a workplace culture of equity, diversity, inclusion, and cultural humility
Ensure programs and services are responsive to the diverse cultural, socioeconomic, and lived experiences of FSCSS clients and staff
Engage in regular reflection and training related to anti-racism, equity, and trauma-informed leadership
Strengthen and maintain collaborative relationships with community partners, funders, and government agencies
Act as a visible ambassador of FSCSS at public events, workgroups, and taskforces, ensuring the organization is represented with professionalism, accuracy, and alignment with its mission
Program Specific Responsibilities:
Housing First:
Remain knowledgeable and aware of the program’s performance and spending of direct client funds
Participate in quarterly program review calls with grant manager from Health Care Authority
Work with program manager to make sure annual deliverables are met, including new enrollments, barrier removal fund spending, and meeting goals identified in annual project plan
Family Resource Services & Pathways:
Be aware and up to date on current homeless prevention funding availability, spending, and eligibility criteria
When needed, participate in prevention specific meetings with County partners
Be a trained/approved supervisor with CHOICE for Pathways Program; have an awareness and comfort in utilizing CCS system
Have knowledge about Pathways eligibility, focus, and approval of forms/closing of pathways
Review monthly and quarterly quality improvement reports and compliance; direct program manager to make necessary changes to ensure full program compliance, effective caseload management, and optimization of OBUs
Work collaboratively with team to continue to build Family Resource Services program into a robust, family support program
Homeless Family Services & Coordinated Entry:
Maintain knowledge regarding The Landing, project based voucher process, role of FSC and property manager, etc.
Continue to support program manager and direct service staff in understanding existing systems that are in place specific to referrals, housing opportunities, placements, etc. so that both staff and clients have correct understanding and expectations
Understand how coordinated entry in Thurston County operates, including key partners and efforts that are already in place, working alongside the program manager and broader team to continue to strengthen the system
Participate in applicable meetings specific to housing or coordinated entry in support of the program manager, and in deepening the understanding of how programs and services connect
Be trained and have access to HMIS; maintain a basic understanding for how to run reports for data quality and performance in the system. Take initiative to run reports to review with managers in supervision regularly
Rental Assistance:
Remain knowledgeable about FSC’s available rental assistance programs, including rapid re-housing and permanent supportive housing
Support program manager in regularly reviewing federal and state guidelines to ensure agency’s processes and admin plans are in compliance with funding requirements
Maintain an awareness of spending and projection of spending of funds, ensuring the program manager is acutely aware of how many households need to be enrolled, planning for spending, etc.
Ensure no funds are left unspent at the end of the contract year
Work with program manager to complete annual performance reviews
Family Justice Center:
Ensure the available confidential and systems based advocacy services are comprehensive, trauma informed, and survivor centered
Work with program manager to follow federal grant guidelines and deliverables, ensuring all aspects of the goals and objectives are regularly reviewed and worked on
Support program manager in regularly training and supporting staff across all programs in effectively working with survivors of violence
Remain aware of existing contract with the City of Lacey
Support program manager in maintaining and strengthening key partnerships by ensuring intentional engagement and long-term sustainability of relationships critical to program growth and success
Other:
Participate in weekly supervision with Deputy Director and/or Executive Director
Meet monthly with Development Team to talk about any current or emerging issues
Have a regular presence at all FSC locations
Provide backup to managers when navigating on-call rotation for shelter on-call phone, available for after- hours calls/texts as needed if there are urgent questions
Provide facilitation of staff meeting as necessary
Support with overall team morale which may include participation in wellness committee or other opportunities to celebrate staff successes and increase staff retention, thereby decreasing burnout
Represent organization at community meetings, workgroups, or taskforces
Comfort with databases and ability to learn new technology systems quickly
Employment is subject to successful completion of a 60-day introductory period
Other duties as assigned - This job description is not intended to cover every duty and responsibility. Duties, responsibilities, and activities may change at any time with or without notice, in alignment with organizational needs
To apply for this position, please respond to this posting with your professional resume, cover letter, and contact information for three professional references or fax documents to 360-943-1139 ATTN: Hiring, or mail to Family Support Center of South Sound 3545 7th Ave SW Suite 200, Olympia WA 98502. No phone calls.
Position open until filled.
Family Support Center is an equal opportunity employer and service provider. Family Support Center shall not discriminate against any person on the basis of any legally protected status including, but not limited to: age, citizenship, color, disability, health condition, ethnicity, marital status, national origin, religion, sex, or sexual orientation.
