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Employee Type: FT Non-Exempt
Job Category: Education & Community Services, Regular, 40 hours per week, 12 months per year
Agency Overview
At Neighborhood House (NH), our vision is a healthy, diverse, and welcoming community, free of poverty and racism, where all people thrive. We serve over 16,000 individuals in Seattle/South King County in the areas of early learning, youth development, citizenship, employment, health, housing, resource navigation, and aging adults. In addition to direct services, we use our experience and deep connection to our communities to advocate for equitable access to services, and policy changes that advance equity for all.
When one of us succeeds, we all succeed!
Neighborhood House is on a mission to becoming a multi-cultural, anti-racist agency. We are achieving this by sharing power, listening to and learning from each other and our communities, and working to repair past inequities. We are building a culture where equity is the foundation, inclusiveness is the default, and access for marginalized communities is the norm.
Our Agency Values include Community, Equity, Integrity, Relationships, and Sustainability. More information about our Agency Values can be found here.
Click here for more details about our benefits program.
Job Summary
The Quality Assurance Specialist is a key team member in the operation of Neighborhood House (NH)’s Housing Stability programs. This position has primary responsibility for supporting the development and maintenance of compliance systems and programmatic data integrity and quality. NH’s Housing Stability programs include a wide range of eviction prevention and rapid rehousing services. These programs have multiple funders in addition to varied programmatic and data requirements, including the use of a specialized external database. NH places a high priority on using accurate data for funder reporting, program planning and general monitoring of high quality, innovative programs. The Quality Assurance Specialist reports to the Housing Stability Program Director. The Quality Assurance Specialist plays a critical role and shares responsibility for the implementation and operations of important housing programs. This candidate will have experience in compliance and/or monitoring and evaluation knowledge to be the bridge between NH’s MIS (Management and Information Systems) Department and program staff, and will oversee the timely collection and review and of all program information. The Quality Assurance Specialist will also work closely with Education and Community Services (ECS) leadership to review data so that we can continually respond to identified trends and needs.
