Looking for a reliable career in a local business? In 1900, family-owned Star Machinery was launched with the goal of understanding what customers needed – and providing the best industrial equipment available. That same drive and determination continues to guide Star Rentals today. As the Pacific Northwest’s largest independent construction equipment rental company, are committed to your success. Nobody does equipment rental like Star Rentals. For 124 years, we’ve been the equipment provider of choice for countless businesses. We have a legacy of excellence to maintain. And we do that one customer at a time.
Principle Responsibilities and Duties:
Manage inbound calls and walk-in customers for any equipment rentals, sales and parts opportunities ensuring maximum customer satisfaction
Build and maintain customer relationships to improve profitability and maximize customer retention
Prepare rental quotes and invoices with accuracy and efficiency
Coordinate daily equipment pick-ups and returns ensuring customer expectations are met
Effectively communicate with internal / external customers on equipment specs, to include operation, maintenance, and availability
Partner with Outside Sales Representatives to provide service to new and existing customers including equipment needs, quotes, order fulfillment, etc.
Build and maintain ongoing awareness of new products and services
Perform other related duties as assigned
Minimum Qualifications:
Basic Knowledge & Competencies
Excellent customer service, communication and multi-tasking skills
Accuracy in data entry and keen attention to detail
Exceptional organizational skills
Previous Experience & Education:
High school diploma required.
Prior experience in a customer service role preferred
Physical Requirements:
Working conditions are normal for an office environment
Frequent use of hands to manipulate the keyboard, telephone, files and other equipment
Standing, walking, lifting, twisting and bending on a frequent basis
Ability to lift up to 40 pounds
Benefits Include:
Medical/Dental/Vison plan
401K with 6% employer match after the first year
Life Insurance
Work Boot Allowance after the first year
