Here at Service Master Restoration, we are looking for professionalism with proven experience in administrative support, customer service, and job coordination within fast-paced environments. Skilled in managing scheduling, answering client inquiries, processing paperwork, and supporting field technicians and project managers. Familiar with restoration industry operations and capable of handling insurance documentation, work orders, and office systems with efficiency and professionalism. Committed to maintaining smooth office operations and delivering exceptional support to both customers and team members.
Answering and directing incoming calls
Scheduling service appointments and dispatching crews
Processing customer inquiries and insurance paperwork
Data entry for job tracking and billing
Filing, scanning, and maintaining records
Assisting managers and project leads with documentation
Handling inventory or supply orders as needed
Key Skills & Qualifications:
Strong organizational and multitasking skills
Professional communication (phone and written)
Proficiency in Microsoft Office (especially Word, Excel, Outlook)
Experience with customer service and/or dispatch preferred
Familiarity with restoration software (like DASH) is a plus
High school diploma or equivalent
What You Can Expect:
Fast-paced environment, especially during emergencies (e.g., floods, fires)
Working closely with technicians, insurance agents, and clients
Opportunity to grow into coordinator or office manager roles
