Auto Body Shop located in South Seattle is hiring a Receptionist/CSR Monday-Friday, 8:00-4:30.
Opportunity and position information:
Job Expectations:
The is responsible for establishing an excellent relationship with the customer, capturing the job and managing the relationship from the beginning of repairs including: scheduling estimates, arranging rental cars, giving updates throughout the repair process, and delivery of the vehicle.
These duties include:
Ensuring outstanding customer satisfaction including updating the customer on their progress
Answer phone line in a prompt and professional manner
General office duties including maintenance of customer files
Interact well with others and be a positive influence on employee morale
Uphold the company's non-disclosure and confidentiality policies and agreements
Understand and follow work rules and procedures
Skills/Qualifications:
Prior Sales Experience or prior Customer Service Experience required
Excellent phone communication skills
Must be able to multi-task
Detail oriented
A strong focus on quality
Candidates must be energetic, organized and be a team player
Must be computer literate and able to use web-based software
Training provided
Please respond to this ad with your resumé.
