Service Operations Specialist – HVAC
Why This Role Matters
At Evergreen Home Heating and Energy, you’ll be the specialist who keeps our service department running at a higher level. By owning reporting, warranty processes, and operational systems, you’ll directly influence technician success, customer satisfaction, and company performance.
What You’ll Do
- Own KPI dashboards for revenue, efficiency, memberships, callbacks, and labor hours.
- Streamline warranty & vendor processes to reduce delays and callbacks.
- Handle escalated customer concerns with professionalism and ensure follow-up.
- Deliver insights by preparing weekly/monthly reports for leadership.
- Improve workflows and help staff adopt new software tools.
- Document and refine processes that make the department more efficient.
What’s In It for You
- Competitive pay & benefits (medical/dental/vision, 401k, PTO).
- A clear growth path into Service Operations Supervisor or Manager.
- A stable, family-owned company with 50 years in Seattle.
- The chance to be a key contributor in a high-growth department.
What We’re Looking For
- Organized, detail-oriented, and proactive problem-solver.
- Skilled with reporting tools (Excel/Google Sheets).
- Comfortable with software systems; ServiceTitan a plus.
- Background in office operations, customer support, or service coordination.
- Strong communicator who thrives in a team environment.
To apply for this position, please respond to this ad with your resume. Please do not call the office.
