Applications accepted through our website at cannonballarts.com only
Position Summary:
The Venue Safety Operations Supervisor oversees daily venue safety and security operations for daytime programs and evening concerts or events. This role ensures consistent delivery of Cannonball’s guest-first, safety-conscious experience, while managing the Safety Ambassador team coverage across multiple audience profiles and event formats. The Supervisor upholds safety protocols, guest access procedures, team performance, and incident response coordination, while maintaining an inclusive, calm, and professional environment.
The ideal candidate brings prior venue or event security experience, strong leadership skills, comfort with dynamic public-facing environments, and a solid understanding of safety monitoring in a downtown urban setting.
Key Responsibilities
Event Safety Monitoring & Guest Experience
- Oversee daily venue safety operations with a focus on guest safety, crowd flow, and compliance with venue policies.
- Act as the on-site lead for the Safety Ambassador team during assigned shifts.
- Monitor venue conditions and team coverage to proactively identify and resolve potential safety concerns.
- Balance proactive safety monitoring with hospitality-forward service for diverse guest profiles.
- Support real-time incident response, provide direction to ambassadors, and escalate to management or public safety partners as appropriate.
- Conduct shift briefings to communicate expectations, event details, and safety updates to the ambassador team.
- Provide in-the-moment coaching, support, and feedback to ambassadors during events.
- Foster a professional, guest-first culture through respectful conduct and supportive supervision.
Access & Entry Oversight
- For concerts, ticketed events, and special programs:
- Oversee bag checks, credential verification, ID checks, and prohibited item protocols.
- Monitor that Safety Ambassadors are following established screening procedures for guest entry.
For daytime gallery hours and non-ticketed public programs:
- Ensure guest assistance and access points operate smoothly without invasive screening unless directed by management.
- Emergency Readiness & Compliance
- Maintain thorough knowledge of venue egress routes, evacuation procedures, emergency equipment, and safety codes.
- Lead safety drills and reinforce training to ensure ambassador staff are proficient in emergency protocols.
- Conduct regular venue walk-throughs, monitor safety infrastructure, and report facility issues or concerns to management.
- Communication & Documentation
- Maintain effective radio communication with the Safety Ambassador team, venue management, and external partners.
- Ensure timely, accurate reporting and documentation of incidents, guest concerns, and safety observations.
- Review and submit incident reports, ensuring proper follow-up and secure data storage.
Desired Qualifications
- 3+ years of experience in nightlife, live event, or venue operations, with supervisory or team leadership responsibilities.
- Experience managing teams in fast-paced public settings with mid-sized audiences (1,000–3,000 capacity).
- Knowledge of event safety monitoring, crowd management, and emergency procedures.
- Demonstrated experience leading incident response, conflict resolution, and guest de-escalation efforts.
- Prior work in music venues, arts organizations, or nightlife environments strongly preferred.
- Certified or willing to be trained in de-escalation, trauma-informed guest interaction, and conflict management.
- CPR/First Aid certified or willing to obtain certification.
- Familiarity with harm reduction and inclusive safety practices.
- Excellent interpersonal communication skills with calm, confident presence.
- Familiarity with Seattle’s downtown venue and nightlife landscape is a plus.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Ability to stand and walk for extended periods and lift up to 50 pounds.
