Customer Service Rep (Full Time) - Seattle
Who We Are
TOM BIHN is a baggage designer, manufacturer, and direct-to-consumer brand based in Seattle, WA. Founded in 1972, we make bags for everyday carry, work, travel, day hiking, and more. We focus on using the highest quality fabrics to make thoughtful, timeless designs.
We are seeking a full-time Customer Service Rep to join the TOM BIHN team, in our Seattle Factory Showroom. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and a passion for providing exceptional customer service. In this role, you will assist customers with inquiries, provide product information, handle transactions, and maintain a clean and organized store environment. This position requires flexibility in cross-training for the Fulfillment role. When needed, you will be responsible for accurately processing and shipping orders.
Responsibilities:
Respond promptly to customer inquiries via phone, email, and in person.
Provide accurate information about products, services, and order status.
Resolve customer issues and complaints with a focus on delivering positive outcomes.
Maintain a high level of professionalism and empathy in all customer interactions.
Process returns, exchanges, and refunds as necessary.
Record and update customer information in the CRM system.
Collaborate with other departments to ensure customer needs are met.
Pick, pack, and ship customer orders with accuracy and efficiency as needed.
Ensure all orders are fulfilled according to company standards and deadlines.
Restocking products as needed.
Prepare shipping labels and documentation, ensuring compliance with carrier requirements.
Assist with receiving and processing incoming stock and returns.
Qualifications:
High school diploma or equivalent
Previous retail or customer service experience of 2+ years preferred
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to work effectively in a fast-paced environment
Availability to work mornings, evenings, weekends, and holidays as needed
Benefits:
Competitive hourly pay ranges from $19.00 - $22.00
Anticipate weekly work hours from morning to evening from 40 hours during peak periods
Employee discounts on merchandise
Opportunities for advancement within the company
Health, dental, vision insurance, HRA, life insurance, etc.
Paid time off
To Apply:
TOM BIHN encourages candidates of all different backgrounds and identities to apply. We are always eager to further diversify our company, and we are committed to providing an inclusive environment of mutual respect where all can flourish.
Please submit your resume and a cover letter detailing your qualifications to JOBS@TOMBIHN.COM. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
