We’re Hiring!
Who Are We & Why Do We Do What We Do?
Aero Controls, Inc. is a minority family-owned, Federal Aviation Administration (FAA) certified repair station. We have the very important job of repairing and overhauling airplane components to make sure the aircraft you travel on is safe and compliant. We also specialize in the acquisition and sale of aftermarket aircraft parts.
We are a proud team of professionals dedicated to providing the aviation industry with quality aircraft parts and service at a reasonable price to meet the customers’ scheduled needs. We continuously improve in all areas through teamwork and innovation. We set the standard for vendor performance within the aviation industry. We provide employees a challenging, enjoyable, healthy and productive work environment where personal and financial growth are based upon results. We provide the community a responsible corporate image demonstrated by employee participation in local issues, community services and environmental compliance. We provide employees and their families pride and dignity through their involvement with Aero Controls, Inc.
We're looking to fill the below open position:
POSITION: Tier II Help Desk Support
Status: Non-Exempt
Location: Auburn, Washington
Department: Information Technology Department
SUMMARY:
The IT Help Desk Support person is responsible for supporting the Information Technology (IT) Department’s goal of providing efficiency and productivity for company employees. The position performs an integral function in the achievement of daily and strategic operational objectives of the company by maintaining, troubleshooting, updating, and refreshing all IT related systems. This function is performed through implementing long and short- term technological solutions, and proactively reviewing and improving systems. The position reports directly to the Information Technology Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Keep all end users working effectively by answering high level help desk and other user requests.
Effectively communicate with end users to improve efficiency through training and product implementations.
Facilitate IT related employee onboarding.
Maintain quality service by establishing and enforcing organization standards.
Respond to user requests according to the KPI standard set forth.
Enforce and follow all policies and regulations, maintain high IT ethical standards and code of conduct.
Back up department functions and perform other duties, as necessary.
Report to work on a regular and consistent basis.
REQUIRED ABILITY TO:
Work in a fast-paced environment with shifting priorities.
Arrange competing priorities to meet goals and deadlines.
Maintain excellent organization.
Combine IT skills with practical business application.
Problem-solve and achieve targeted results with minimal supervision.
Demonstrate professionalism with excellent presentation, verbal, and written communication skills.
Build alliances, partnerships and collaborate with customers and co-workers in a tactful, professional, and respectful manner. Be a team player with strong interpersonal skills.
Resolve workplace differences and conflicts to achieve goals and objectives in a professional manner.
Listen to others attentively and retain/process information effectively.
Promote a professional culture that is trustworthy, honest, and socially responsible while championing an energetic and positive work culture.
Commit to an on-call rotation availability.
REQUIRED EDUCATION/EXPERIENCE:
Associates degree in a computer science discipline or a comparable level of experience.
Minimum tier 1 Help Desk and/or I.T. (Information Technology) customer support experience with related ticketing software
Experience with network equipment, hubs, switches, and Wi-Fi access points
Management of Windows user and email accounts.
Familiarity with various business systems and the full suite of Microsoft Office applications.
DESIRED EDUCATION/EXPERIENCE:
Two (2) years or more of applied experience with Windows Servers, Windows 10 workstation imaging & troubleshooting, phone systems and network hardware.
Experience running command line scripts.
Experience using TFS, JIRA, Azure DevOps, or other project management tools.
Foundational database structure knowledge & experience.
Experience with software functionality testing and documentation.
Power BI familiarity.
Microsoft Office 365 and Azure experience.
TCP/IP configuration and troubleshooting.
WORKING CONDITIONS:
Full-time on-site work; Office environment.
Flexibility to work extra hours if necessary and occasional weekends.
Why Work For Us?
We offer competitive pay and benefits including:
Medical, Dental, Vision, Life and AD&D Insurance
Vacation, Personal Time Off, and Holiday Pay
Long-Term and Short-Term Disability
Flexible Spending Account (FSA)
Health Savings Account (HSA) with an employer contribution of $500 a year
401(k) Profit Sharing Plan with discretionary employer match
Employee Assistance Program (EAP)
Employee Discount Perks
Career growth and community involvement
How to Apply
Please click on the link below to submit your application or go directly to www.aerocontrols.com and click on the 'careers' tab. We can’t wait to chat with you about this opportunity!
https://aerocontrols.clearcompany.com/careers/jobs/8962e0fc-9649-f9cf-0ee6-40e71e66c30c/apply?source=2934243-CS-16124
