OverviewVirginia Mason Franciscan Health has exciting and rewarding careers with competitive salaries and benefits. We are a family of hospitals health care services and medical providers delivering compassionate care to people throughout South Puget Sound. We are part of Catholic Health Initiatives one of the largest not-for-profit health care systems in the country.ResponsibilitiesJob Summary:Performs a variety of clerical reception and support functions to ensure timely and effective day-to-day operations and communications in a specified department to ensure effective departmental operations and quality patient care. Responsibilities vary based on assigned area and may include: greeting and assisting patients at the front desk; answering telephones; taking messages; maintaining records; scanning/copying/filing charts and films; monitoring patient flow; entering billing information; directing/transporting patients to appropriate room/location; relaying accurate information.Incumbents are also accountable for: demonstrating exceptional customer service skills attention to detail a thorough understanding of HIPAA confidentiality rules knowledge of medical terminology and adhering to departmental policies procedures standards and protocols.Essential Duties:
Greets patients visitors family members and physicians and efficiently addresses needs.
Answers telephones screens and transfers calls or takes messages as appropriate to facilitate effective communications.
Performs routine clerical and support functions under the direction of a specified Manager to ensure smooth and effective day-to-day operations of the department.
Monitors patient schedules workflow and activities of all modalities to assure smooth and coordinated patient flow.
Monitors and maintains an adequate inventory of office supplies and materials as well as any written guides or patient information to ensure smooth operations in the reception work area and non-interruption of patient services.
QualificationsEducation/Experience:One year of related work experience that demonstrates attainment of the requisite job knowledge skills/abilities.Pay Range$21.70 - $30.66 /hourWe are an equal opportunity/affirmative action employer.
