Paciolan is the premier ticketing solution powering the Spokane Arena, Spokane Convention Center, First Interstate Center for the Performing Arts, One Spokane Stadium, and Podium. Join the Paciolan team and be part of bringing hundreds of live events to life in Spokane!
Customer Care Representatives (CCR) interact with customers over the phone as well as via email and web forms to facilitate pre and post event customer inquiries and ticket sales. CCRs are also responsible for handling daily fulfilment operations to print, stuff, and send ticket orders to customers via USPS.
RATE: $20/hour
JOB RESPONSIBILITIES:
Facilitate ticket sales and pre/post-purchase customer service inquiries at the box office, via the phone room, and via written communication including responding to customer emails and web form submissions
Answer inbound calls
Provide excellent written and verbal customer service to clients and customers
Facilitate daily fulfilment operations for all Paciolan fulfilment clients in compliance with SOC audit standards
Must be able to work all shifts in-person at the Spokane Arena offices
Other duties as assigned
KNOWLEDGE, SKILLS and ABILITIES:
Excellent customer service skills
Excellent verbal and written communication skills
Strong organizational skills, with a focus on accuracy and attention to detail
Basic knowledge of computerized ticketing
Experience with Microsoft Office Products
Ability to connect honestly and openly with consumers and your team
Ability to develop effective working relationships with fellow associates, managers, outside representatives and agencies
You will occasionally have to assist unhappy consumers; you must be able to handle these interactions professionally, courteously, and tactfully
LICENSES OR CERTIFICATES REQUIRED:
High School education required
Customer service experience strongly preferred
DEGREE OF SUPERVISION:
Moderate – Candidate is expected to be strongly self-motivated
SUPERVISION EXERCISED: None
The approximate base pay range for this position is $20.00 to $20.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location. This is an in-office position.
If you are interested in applying for this position please apply through this link: https://learfield.wd5.myworkdayjobs.com/en-US/Paciolan/details/Customer-Care-RepresentativeR100197
