Vacancy expired!
Sales and Parts Associate position available Season and/or Permanent
Performs a variety of customer service, in store, marketing, promoting, advertising and stocking
duties related to the receiving, sale and delivery of parts and accessories that contribute to the
efficient, safe, and profitable operation of the dealerships parts department. Ongoing
responsibility for assisting with the counter parts sales and customer service responsibilities.
Major Duties and Responsibilities:
1. Parts Department:
Sells products and/or services to repair the problem and meet the customer's
needs.
Maintain customer goodwill by greeting and acknowledge all customers he/she
comes in contact with.
Assist in keeping parts department clean and orderly.
Record all sales and/or customer transactions that occur.
Provide service technicians with parts as required.
Assist with Parts Manager in merchandising displays.
Maintains the retail sale floor and displays to meet or exceed the dealerships
standards and today's customer satisfaction.
Controls showroom inventory to ensure maximum sales and customer
satisfaction.
Performs routine housekeeping tasks that maintain and enhances the cleanliness
of products and the retail sales area.
When working the parts counter, follows prescribed cash, credit, and check
processing procedures of the dealership. Processes cores, warranties, and new
return merchandise as required at a point of sale.
Attends training as prescribed by management to maintain proficiency in his/her
job description.
Uses dealership equipment and resources safely and proficiently.
Performs other tasks as required by Parts Manger.
Keeps himself/herself groomed and clothed per the dealership guidelines.
Verify receiving documents.
Follow up on shortages and expedite by reporting to Parts Manager.
Should be knowledgeable in merchandising
2. Customer Service:
Assist in handling customer complaints and concerns and make sure the problem
is corrected to the customer and dealerships satisfaction
Greet customers immediately in a courteous manner
Treat customers fairly and with honesty, and demonstrate our commitment to
superior customer service and ethical business practices
3. Qualifications and Job Requirements:
Graduation from manufacturer Parts program preferred but not required
Knowledge of dealer software parts operating system preferred but not
required
Ability to speak effectively one on one
Ability to effectively listen
Ability to interpret customer needs
Basic computer skills
High School Diploma or GED Equivalent
Good organizational skills
4. Physical Demands:
The noise level in the work environment is usually loud
Requires the use of both hands
Frequently required to bend, stoop, crouch, reach, handle tools and lift in excess
of 50lbs. of material
Frequently requires the ability to balance and push an 800 lb. ATV or Motorcycle
