So many people are hiring nowadays and there are endless options. What distinguishes the kind of company you are looking for from the others? At JA Bertsch we understand that our team has needs, wants and support through the process. Your place of employment shouldn’t just be somewhere you go because you must be there, but it should be because you enjoy being there!
A few things you should know about JA Bertsch!
- You are never just a number! In fact, you will not be referred to as just another employee. You become part of a team. This is relational, this is how it should be. Each part supplying and helping the other.
- We have managers, supervisors and team members who care. Support is not just another word, it is an action that we take every day to make sure you are cared for, heard, and are working toward your personal and professional goals.
- We “Build on Relationship”. Have you ever been in a place where the “smiles” were there but there was no real connection? You may have felt like you didn’t really belong! We take “relationship” seriously. We know that if you are happy and healthy, the company and customers will be as well.
What we offer at JA Bertsch:
- Fully paid Medical, Dental, and Vision coverage after 60 days of employment.
- Paid Life Insurance after 60 days of employment.
- Matched 401K at 4% by the company after 6 months of employment
- 8 days off paid a year… which includes your birthday!
- If you are a Veteran- you get this day off paid as well!
- Hands on & online trainings… AND SUPPORT THROUGH THE PROCESS!
- Growth- we want to support you in your goals!
The essential functions include, but are not limited to the following:
Answer phones for incoming calls.
Make outgoing calls.
Call to schedule CC tune-ups and other calls to fill the service schedule.
Schedule appts in Service Titan.
Set up new customer accounts, updating existing accounts in Service Titan.
Make calls confirming appointments.
Dispatch service techs.
Debrief technicians.
Run payments in PayTrace.
Place ordered parts on the board that service techs call in.
Sell and set up Comfort Clubs.
Sell Duct & Dryer Vent Cleanings.
Note when tune ups are scheduled or voicemail is left and when tune up is completed.
This position directly reports to the Office Supervisor.
Upon taking a lunch or break- please let all office team members know before you leave,
Utilize all Department Team Leaders as needed for assistance with issues, etc.
Adhere to, and display the companies Mission Statement, Vision Statement and Core Values.
Schedule 1 year tune ups as needed.
Greet/ assist walk-in customers as needed when Office Receptionist is unavailable.
Watch schedule flow and adjust as needed.
Assist with daily payment statements as needed.
Service Hero 360 (call leads through Service Hero 360)
Check Schedule Engine site for any missed leads.
Call customers with declined credit cards for CC monthly payments.
Update payment information and update account accordingly (Update spreadsheet).
Assist with any other tasks needed or assigned.
Classifies Google Guaranteed calls.
Office Hours for this position: Monday through Friday, 8am to 5pm
Pay- Starting at $17 -$18 (DOE)
For more information as to the details of the job, please contact Angela Blessinger, Chief Culture Officer at JA Bertsch 208-635-5480.
Full-time, Monday- Friday, 40 hours a week.
