PHARMACY CUSTOMER CARE REPRESENTATIVE I

PHARMACY CUSTOMER CARE REPRESENTATIVE I

20 Mar 2024
Washington, Vancouver, 98660 Vancouver USA

PHARMACY CUSTOMER CARE REPRESENTATIVE I

Our CompanyPharMerica OverviewPharmacy Technician License Fees: We’ve Got You Covered! New hires and current employees are eligible for reimbursement for license fees as required. Hours: Shifts offered are Tuesday to Saturday OR Sunday to Thursday with an option of 4/10's from Wednesday to Saturday or Sunday to Wednesday, most shifts until 10pm.Required Certifications and skills: Valid Washington State Pharmacy Tech LicenseORPharmacy Assistant LicenseANDenrolled in Pharmacy Tech Program (offered through Pharmerica), background as Med Tech, Vet Tech and or pharmacy experience with strong Customer Service. Required to get Pharmacy Assistant Licesne upon offer (company reimbursed). Hourly Pay : $18-$25/hour Company Benefits Include:

Daily Pay

Flexible schedules

Shift differential

Health, dental, vision and life insurance benefits

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid time off

Tuition reimbursement

Non-retail/Closed-door environment

PLUS

Free gym/workout center membership with all new equipment for employees

New Restrooms, showers, and lockers in the gym

Yoga Room

Indoor and outdoor open seating areas for lunch/breaks

Two-sided indoor gas fireplace seating area

New Deli/Restaurant opening up

Outdoor games

Horseshoe Pits

Basketball Court

Volleyball Court

Softball field

Company Overview: We are a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide . We offer a non-retail pharmacy environment. Our organization is in high growth mode , which means advancement opportunities for individuals who are looking for career progression! If your passion is service excellence and top-quality care come join our team and apply today!

Responsibilities Answer all contact center calls within 3 rings, (18 seconds) Document all call information according to standard operating procedures. Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs. Meet quality assurance requirements and other key performance metrics. Facilitate resolution on customer complaints and problem solving. Process orders, route calls to appropriate resource, and follow up on customer calls where necessary. Pays attention to detail and has great organizational skills. Customer service oriented with excellent verbal and written communication skills. Possesses great listening skills and can handle stressful environment. Flexible with the actual work and the hours of operation.Qualifications High School Diploma and 2 years of call center experience or 2 years of related experience which includes 6 months or more in a fast-paced work environment 2 year degree (or higher) and 1 year call centere experience or 2 years of exact work experience Exact experience must be having worked in a customer facing role within home care (HME, IV or HH). Knowledge of medical terminology, claims and accounts receivable is preferred Related experience includes experience in health care, financial or insurance customer service, claims, billing or a call center environmentAbout our Line of BusinessPharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visit www.pharmerica.com. Follow us on Facebook (https://www.facebook.com/PharMericaCorp/) , Twitter (https://twitter.com/PharMericaCorp/) , andLinkedIn (https://www.linkedin.com/company/pharmerica/) .Salary RangeUSD $18.00 - $25.00 / HourALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com . Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information. Job LocationsUS-WA-VANCOUVERID 2024-140171 Line of Business PharMerica Position Type Full-Time Pay Min USD $18.00/Hr. Pay Max USD $25.00/Hr.

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