Seasonal Waiting Staff - Food and Beverage AssistantWe are seeking dedicated and enthusiastic Waiting Staff to join our vibrant team in a fast-paced Full-Service Hotel environment. As Waiting Staff, you will play a crucial role in providing exceptional customer service, ensuring that our guests have a memorable festive experience. Your responsibilities will encompass customer service, face to face interactions, serving food as part of the banquet service team, bar service, and maintaining a clean and organised front-of-house and back-of-house.You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.All applicants must be able to demonstrate fast adaptiveness as working between Bar, food service. Clearing on the floor including food, waste, and glass collections which will be a daily challenge for the team. Event shifts will run from 5 PM to 2 AM.What you will be doing:Greet and seat guests promptly upon arrival, providing a warm welcome and information about the event and running order.Assist guests regarding menu items in an informative and helpful wayFollow the 5 / 10 Rule for all guest encounters.Take accurate drink orders using the Zonal POS system.Reconcile all payments to the penny, and excellent cash handling skills.Serve food and beverages efficiently, ensuring that all items are presented beautifully and meet specification.Assist in food preparation as needed, adhering to dish specifications and maintaining high standards of hygiene.Follow all safety and sanitation policies when handling food and beverageUpsell larger and premium line beverages to enhance the guest experience while maximising revenue opportunities.Manage time effectively to ensure timely service during busy periods.Maintain cleanliness of tables, function rooms and service stations throughout the shift.Collaborate with kitchen staff to ensure smooth communication regarding orders and special requests.Handle guest inquiries and complaints professionally, striving for resolution to ensure satisfaction and elevating to leadership team where required.
