The Spa & Boutique Supervisor is responsible for overseeing the daily operations of the spa and hotel retail boutique while ensuring an exceptional luxury guest experience. This role supervises boutique associates, supports wellness guide and spa operations, manages retail inventory, drives sales performance, and maintains Auberge Resorts Collection's standards of service excellence. The supervisor serves as a leader, coach, and role model, ensuring operational efficiency and an elevated guest experience.Essential ResponsibilitiesGuest ExperienceWelcome guests warmly and provide personalized assistance with boutique merchandise and spa retail products.Anticipate guest needs and recommend products based on individual preferences.Deliver exceptional service that reflects Auberge Resorts Collection's luxury hospitality standards.Resolve guest concerns professionally and ensure complete guest satisfaction.Answer telephone inquiries and assist with reservations or retail questions using professional etiquette.Retail & Boutique OperationsMaintain visually appealing merchandise displays and ensure products are fully stocked and properly priced.Process customer purchases, returns, refunds, exchanges, and all accepted forms of payment accurately.Maintain appropriate cash drawer balances and complete daily cash reconciliation, deposits, and cash drops according to company procedures.Follow opening and closing procedures to ensure the boutique is secure and operationally ready.Monitor boutique activity to minimize inventory loss and protect company assets.Inventory ManagementReceive, verify, and document incoming merchandise shipments.Conduct routine inventory counts and reconcile inventory discrepancies.Maintain accurate inventory records using the property's inventory management system.Order retail merchandise and supplies, review invoices, and communicate purchasing needs with the Spa Director or Manager.Assist with visual merchandising initiatives product displays.Leadership & Team DevelopmentSupervise daily team operations, including scheduling and task delegation.Coach, mentor, motivate, and develop team members while promoting a positive and collaborative work environment.Participate in employee performance evaluations, coaching conversations, and corrective action when appropriate.Serve as a role model by demonstrating Auberge's service culture Operational ExcellenceEnsure compliance with company policies, safety procedures, and luxury service standards.Report accidents, injuries, maintenance concerns, and unsafe conditions promptly.Protect confidential business information and company assets.Maintain a clean, organized, and welcoming boutique environment.Perform additional duties as assigned to support spa and resort operations.
