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NetServ-Support Technician 1
Supervisor: Network Services Managing Director Division: Network Services
Location/Assignment: Soap Lake School District and others within our ESD region.
Salary Range: $43,472.00 - $49,185.00
(level 1 salary range) Conditions of work: 8 hours per day, 260 days per year, exempt position
GENERAL DESCRIPTION:
This position is a rare opportunity to join an exciting team. The regional Educational Service District 171 (ESD 171) is seeking a dynamic team player interested in making an impact in the lives of district staff as the NetServ Support Tech 1 for 29 School Districts within our ESD region. This position is based in Wenatchee, Washington. The NetServ Support Tech 1 is responsible for performing technical support duties on computing networked equipment including desktop computers, printers, laptops, mobile devices, and troubleshooting computer functional and operational problems for all users throughout the district. Perform setup and installation of new computer hardware as well as the standard software residing thereon. Configure a variety of parameters specific to the software applications installed and ensure network connectivity for new users as well as exiting users with problems. Provide set-up and maintenance of other networked equipment such as printers and other hardware devices and troubleshooting their network communications or operational problems.
Qualifications:
Preferred:
Associates degree in computer networking or certification related field or equivalent experience
MCDST, MCSA, or MCSE preferred or requisite skills to attain certification.
1 year or more experience and responsibility in computer operations and technology support in:
ï§ Knowledge of Computer Hardware and software installation and operating systems
ï§ Knowledge of Computer Networking and connectivity
ï§ Citrix/WesPac experience preferred
ï§ Windows, MacOS, iOS, GoogleOS
Skills, Knowledge, and/or Experience Required:
Excellent working knowledge of computer maintenance, software support, Ethernet cabling, mobile devices, printers, and computer hardware installation.
Excellent Microsoft Office skills.
Experience with Cloud Computing (Office 365, Google Apps)
Experience with imaging software (Ghost)
Excellent troubleshooting skills.
Excellent oral and written communication skills.
Excellent interpersonal skills to serve internal customer needs.
Experience in IT related projects including new software implementation.
Experience in Project Management and ability to manage multiple task simultaneously.
Ability to work independently, provide direction and training to others.
Provide support and assistance to System Engineers, Network Engineers and Technicians as needed.
Responsible for documenting all hardware assigned to buildings.
Ability to work after hours/weekends as needed, provide on-call technical support, and travel to remote sites on short notice.
Valid Washington State drivers license required.
Application Procedure:
North Central ESD is accepting applications for this position on-line only. To access our on-line application please go to www.ncesd.org/jobs
All completed packets must be submitted on-line and include:
Updated Resume
Cover Letter
Two Professional Letters of Recommendation (less than a year old)
Sexual Misconduct Form
